Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

jmroadhog · Sep 18, 2016

skulldrinker said: ↑

Ok, I see it works just like a phone but the shortcut created is small like the app icon not huge like what it looks like when it was new. As long as the Truck GPS still works I'm ok for the most part.
Click to expand...

Maybe the original shortcut was a widget,maybe look and see if there is a widget available for that app,this would be larger than just a shortcut icon.Also some icons are able to be resized if you need them to be larger.

dude.aj · Sep 18, 2016

Been having some problems recently with my TND 80. Seems to be stuck on last destination, keeps rerouting to it, inspite of hitting next destination. Not able to add VIA points - the tablet just ignores my requests for via points. Also, need to re-enter settings such as warnings, route color, etc. everytime on startup. All Icons seems distorted, as well.
Could you help, Mark?

skulldrinker · Sep 18, 2016

jmroadhog said: ↑

Maybe the original shortcut was a widget,maybe look and see if there is a widget available for that app,this would be larger than just a shortcut icon.Also some icons are able to be resized if you need them to be larger.
Click to expand...

For some reason after tuning it back on after being off over night the home screen returned to normal. I don't know why and I don't care just happy it's all back to normal again.

Voyager XII Rider · Sep 19, 2016

Mark Kling said: ↑

Update does not do anything to the sound. What "voice" do you have it set to? If I recall Samantha is the only one that will say that.

Thanks,
Mark
Click to expand...

Tom also says "Proceed to the highlighted route" - at least on the TND-720 that we have.

Voyager XII Rider · Sep 19, 2016

Mark Kling said: ↑

Ultra Cards - If you are running an External Micro SD Card - x10's and x20's units only. On the card should be the class. Around the Class is a letter - "C" or "U". Please note some Ultra Cards will have a "C" around the class, but it shows as an Ultra Micro SD Card.

View attachment 153255 View attachment 153256

Do not use the Ultra Micro SD Cards that have a "U" around the class or show the Word Ultra, EVO, and other names from other manufactures.

Micro SD Cards bigger than 32gb are usually Ultra type cards, although you can get 8gb and 16gb Ultra Micro SD Cards.

The Ultra type cards are cheap enough, but are not format compatible. Meaning the Dock will "see" the card and write the New Maps to it, but if you try to run a Diagnostic and Repair what will happen is the Dock will rebuild a NaviMaps folder internally on the TND and actually put files back into this folder.

SDHC Ultra and standard SD cards share the same form factor, but they store data using different file systems.

You will have issues such a routing oddly, not routing and simply crashing.

Here is an Example of an MD5 on good maps versus maps that have been put on an Ultra card. The Checksums on the left are a valid MD5. The files on the right are the files that are corrupted. Note they are DCA's - Map files.

View attachment 153268

The procedure to correct this is easy.

1. Purchase a Correct Micro SD Card (8gb//16gb).
2. Create a NaviMaps folder on the internal TND.
3. Delete the C:\xxxxx\ComponentCache folder (force a new download of files).
4. Insert a older 0.sdl file in the NaviMaps folder.
5. Start the Dock and download the maps again.

If you do have an Ultra type Micro SD Card or one that is 32gb or higher, please post here so I can get your NaviMaps corrected.

To run an MD5 on your NaviMaps.

Thanks,
Mark
Click to expand...

The SD card that we put into the TND-720 for the first map update was an Ultra Plus, and as far as we can tell, there have been no problems with it, even through the second map update. The 720 does not freeze, or crash, or have any of the other problems that I've seen on here. Could it be that we have just been blessed with no problems? Should we replace it, if we can still find a non-Ultra card? We had a hard enough time finding this card around here.....

Mark Kling · Sep 20, 2016

skulldrinker said: ↑

Ok, I see it works just like a phone but the shortcut created is small like the app icon not huge like what it looks like when it was new. As long as the Truck GPS still works I'm ok for the most part.
Click to expand...

Try pressing the reset on the top of the tablet. You will need a paper clip. Hole is small. It should have not done that if you only deleted the files out of the .lost Dir.

If that does not fix it, I have the Flash OS micro SD Cards.

Thanks,
Mark

Mark Kling · Sep 20, 2016

dude.aj said: ↑

Been having some problems recently with my TND 80. Seems to be stuck on last destination, keeps rerouting to it, inspite of hitting next destination. Not able to add VIA points - the tablet just ignores my requests for via points. Also, need to re-enter settings such as warnings, route color, etc. everytime on startup. All Icons seems distorted, as well.
Could you help, Mark?
Click to expand...

Can you post a pic? I could send you the OS flash Micro SD Cards to see if that will help.

Thanks,
Mark

Mark Kling · Sep 20, 2016

Voyager XII Rider said: ↑

The SD card that we put into the TND-720 for the first map update was an Ultra Plus, and as far as we can tell, there have been no problems with it, even through the second map update. The 720 does not freeze, or crash, or have any of the other problems that I've seen on here. Could it be that we have just been blessed with no problems? Should we replace it, if we can still find a non-Ultra card? We had a hard enough time finding this card around here.....
Click to expand...

I can guarantee you have corrupted DCA files in the NaviMaps. You will need to replace it and then I will have to tell you how to "fake" the 720 into doing the map update again via the Dock.

http://www.newegg.com/Product/Produ...6gb_micro_sd_cards-_-9SIA65328U5053-_-Product

Start a conversation with me when you get the correct card.

Again, the x10 and the x20 models - the hardware will not read the Ultra type cards correctly.

Thanks,
Mark

Voyager XII Rider · Sep 21, 2016

Mark Kling said: ↑

Ultra Cards - If you are running an External Micro SD Card - x10's and x20's units only. On the card should be the class. Around the Class is a letter - "C" or "U". Please note some Ultra Cards will have a "C" around the class, but it shows as an Ultra Micro SD Card.

View attachment 153255 View attachment 153256

Do not use the Ultra Micro SD Cards that have a "U" around the class or show the Word Ultra, EVO, and other names from other manufactures.

Micro SD Cards bigger than 32gb are usually Ultra type cards, although you can get 8gb and 16gb Ultra Micro SD Cards.

The Ultra type cards are cheap enough, but are not format compatible. Meaning the Dock will "see" the card and write the New Maps to it, but if you try to run a Diagnostic and Repair what will happen is the Dock will rebuild a NaviMaps folder internally on the TND and actually put files back into this folder.

SDHC Ultra and standard SD cards share the same form factor, but they store data using different file systems.

You will have issues such a routing oddly, not routing and simply crashing.

Here is an Example of an MD5 on good maps versus maps that have been put on an Ultra card. The Checksums on the left are a valid MD5. The files on the right are the files that are corrupted. Note they are DCA's - Map files.

View attachment 153268

The procedure to correct this is easy.

1. Purchase a Correct Micro SD Card (8gb//16gb).
2. Create a NaviMaps folder on the internal TND.
3. Delete the C:\xxxxx\ComponentCache folder (force a new download of files).
4. Insert a older 0.sdl file in the NaviMaps folder.
5. Start the Dock and download the maps again.

If you do have an Ultra type Micro SD Card or one that is 32gb or higher, please post here so I can get your NaviMaps corrected.

To run an MD5 on your NaviMaps.

Thanks,
Mark
Click to expand...

In going back and rereading this post, I have come to the conclusion that the reason why our TND-720 hasn't frozen, crashed, or had any of the other weirdness associated with containing an Ultra micro SD is because I have not run diagnostic and repair on it. There was never a need for it. I figure if it ain't broke, don't fix it.

I have ordered a new non-Ultra micro SD card, and when it gets here from the other side of the earth, I'll likely have to call on you, Mark, for help with the switchover. I have the PDF that you attached to your post, but until I actually try it I won't know if I can do it myself. Anyway, thanks for the heads-up about this. Hopefully Hubby won't have to go without his 720 for any length of time. And thanks for all you do on this forum!

Mark Kling · Sep 22, 2016

Voyager XII Rider said: ↑

In going back and rereading this post, I have come to the conclusion that the reason why our TND-720 hasn't frozen, crashed, or had any of the other weirdness associated with containing an Ultra micro SD is because I have not run diagnostic and repair on it. There was never a need for it. I figure if it ain't broke, don't fix it.

I have ordered a new non-Ultra micro SD card, and when it gets here from the other side of the earth, I'll likely have to call on you, Mark, for help with the switchover. I have the PDF that you attached to your post, but until I actually try it I won't know if I can do it myself. Anyway, thanks for the heads-up about this. Hopefully Hubby won't have to go without his 720 for any length of time. And thanks for all you do on this forum!
Click to expand...

It has nothing to do with anything with doing a D/R off the Dock. Simply the x10 and x20 models cannot read the new format put in place on the Ultra cards. It will write to the Card, but since the hardware cannot read it correctly it will cause issues. Your DCA's (map regions) will become corrupted and if you do not travel in those map regions that have the files corrupted you will not see errors.

Thanks,
Mark

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Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

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Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

jmroadhog Medium Load Member

Wait, employers can't reach you!

dude.aj Bobtail Member

skulldrinker Light Load Member

Voyager XII Rider Light Load Member

Voyager XII Rider Light Load Member

Attached Files:

SanDisk Ultra Plus 16 GB microSD card.jpg

Mark Kling Technology Contributor

Mark Kling Technology Contributor

Mark Kling Technology Contributor

Voyager XII Rider Light Load Member

Mark Kling Technology Contributor

Wait, employers can't reach you!