Cummins ISX Overhaul

The repair industry doesn't work like that. The next guy through the door would get his bill and say "I didn't authorize you to change my injectors! You can eat the cost or pull them out because I'm not paying!" I actually had that happen while doing a top end repair on an industrial engine. Customer only authorized a new head and headgasket. Shop manager ordered new injectors as well. Customer freaked because he just forked out nearly $4k for injectors 3 months prior to the head cracking.

 

This is the truth right here! We have this fight all the time too.

 

Its like a restaurant really. You tell them exactly what you want done and it gets done. How would you feel if you had just slapped a new turbo and injectors on the engine the month before and then you get a bill for a new turbo and injectors again? They can't read minds. They have no idea what has or hasn't been done to your engine. You should have been given a quote before the truck even entered the shop outlining everything that was going to be done and the cost. A lot of times a shop won't even have a tech put a wrench on it until the customer signs an authorization for the work.

 

Good luck!!! I would be all over that first shop that did the first repair. I would have the truck towed back there and start get Cummins corporate involved right away.

It's shocking really how little passion and work ethics Cummins employees have. It took me over 4 weeks to find out warranty information on the Cummins crate motor I just put in my truck. 2 sales guys told me they would call me back the next day with motor pricing and never did. I even called one back to remind them. The third guy did a decent job till the bill was paid and the motor was delivered. Then couldn't get them to come pick up the core!!! Lol

Good luck.

 

Knowing what questions to ask is half the battle. I would've asked for a complete breakdown of everything that would be replaced beforehand. If they can't provide that in writing, I wouldn't let them touch it. Its unfortunate that your hand was forced due to a breakdown. Its better if a guy can catch a potential failure beforehand and schedule a major repair. Gives you more time to think over everything you want done.

 

I spent 6 weeks deciding what I was going to do and collecting all the information in writing before I even started. Fortunately my truck was still running when I pulled it in the shop to do the engine swap.