If your just starting out read this

Discussion in 'Expediter and Hot Shot Trucking Forum' started by Ryan S2016, Jun 13, 2017.

  1. Jun 13, 2017 #1
    Ryan S2016

    Ryan S2016 Medium Load Member

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    Feb 11, 2016
    Western North Carolina
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    Hey Guys, I want to post this for all of you thinking about or are already obtaining loads from either load boards or brokers. This has to do with autos only as I don't handle freight as of yet. This too is not something new to me because it has happened in fact on several occasions but today was the one that topped them all.
    To all you drivers booking your loads through a broker or a load board understand this DEALERS DO NOT GIVE A #### ABOUT YOU THE TRANSPORTER. You will be told anything on the phone even if you confirm 24 hours prior to arrival. I was told yesterday that the unit was there and asked if the VIN was correct the sales person said yeah yeah its the only unit we got for a Chrysler Buy-Back. Well it wasn't the right unit and the sales man didn't even VIN the unit or he would of known that. Needless to say an hour drive dead head an hour waiting around for someone to get their head out of their ### to tell me it's not here.
    Please remember to always write down the name of the person you talked to and what time it was. And remember this sales people have no time for transporters because we are not making them money, they care only about customers.
    A couple other tips to make sure you get a dry run fee.
    Call the broker before you leave the property to verify your there
    Make the contact person sign your BOL showing you were there and get a biz card
    If your contract or agreement doesn't state anything about a dry-run call the broker if they say they don't offer one either negotiate it or decline the offer.
    I have already contacted my broker and informed them I am submitting a dry run invoice and because of the relationship I have with them they agreed to pay it. Not all will do that.

    Hopefully this wont happen to any of you but just be prepared to know that there isn't a sales person around at any dealer that gives a dam about a transporter and will give you the runaround passing you off to department after department until the situation is resloved.

    Take care guys, Stay Safe out there. God Bless
     
    Ryan S2016, Jun 13, 2017
    Ryan S2016, Jun 13, 2017
    #1
    clausland Thanks this.
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  3. Jun 13, 2017 #2
    Lite bug

    Lite bug Road Train Member

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    May 3, 2014
    Columbus Ohio
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    When hauling freight it's called " Truck Ordered Not Used or TONU " most legit brokers will just say I will sent you x amount just bill me. If you have to ask then it may be a challenge.
     
    Lite bug, Jun 13, 2017
    Lite bug, Jun 13, 2017
    #2
    Ryan S2016 Thanks this.
  4. Jun 13, 2017 #3
    wireflight

    wireflight Bobtail Member

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    Jun 13, 2017
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    I ran airfreight and expedited freight in the 1990s; if a customer refused a load, or was a no-show, I still got full price for the delivery attempt and billed for a pick-up and full freight back to depot.

    Each time I made a delivery attempt was a separate billing. Depending on what is the thing hauled, it's sometimes advantageous to impound the freight (and charge dock and warehouse fees); other times, it's better to return the freight to the shipper; sometimes you can't get justice without the help of an attorney and a court of law.

    BS pick-ups were billed from the depot, highest per-mile rate, but no weight or cube surcharge; 2 false calls in a month, or 3 in a year, put a shipper on prepaid status; 5 in a year got the shipper blacklisted.

    With such terms, the carrier can't afford to have stinky poop: you have to deliver on your promises, on-time, every time (plus or minus 15 minutes). Late deliveries were free of charge; early deliveries added a penalty.

    Show up early for a pick-up, your wait time is free until 30 minutes after the scheduled time; after that, the rate increased progessively to a max depending on the customer's internal (to the carrier) rating (generally based on freight revenue volume, and timeliness and completeness of payment) -- great customers peaked around 65/hr, not-so-great peaked around 80/hr.

    Contracts coveted lots more "what-ifs," but that should give you a general idea of some administrative reforms you might want to bring to your own business.
     
    wireflight, Jun 13, 2017
    wireflight, Jun 13, 2017
    #3
    Lite bug and Ryan S2016 Thank this.
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