Freightliner of Arizona I left after waiting an hour and a half

Discussion in 'Freightliner Forum' started by Dave_in_AZ, Aug 2, 2017.

  1. Dave_in_AZ

    Dave_in_AZ Road Train Member

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    I went to Freightliner of Arizona for the Criminally Insane ( Tolleson ) today for a minor repair (air bag on cab)

    I want to keep the truck in tip top, and the passenger side has failed and leaks profusely.

    I cannot vouch for the quality of the work at Freightliner of Arizona for the Criminally Insane, because I sat at the door, in my truck, to the service writer for 1 hour 33 minutes. At 1 hour and 25 minutes I contacted the full service shop down the road that is Landstar approved, and scheduled an appointment for tomorrow.

    And yes, I did go inside, and some EXTRA creepy individual told me he still had 10 minutes left on his lunch, and basically didn't want to be bothered.

    As I was backing out, a guy comes out waving his arms. You guys figure out what these 3 letters mean that I exclaimed GFY.

    So I parked, went in and stood in line for another 20 minutes at the parts counter, got said airbag, and am back home, sharing my wonderful experience with all of you at Freightliner of Arizona for the Criminally Insane Service Department.

    The wonderful way I was treated, they just rid themselves of any work I ever will need done.
     
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  3. carramrod32

    carramrod32 Heavy Load Member

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    So Dave are u running a freighiner now, I thought you were a Volvo guy?
     
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  4. Dave_in_AZ

    Dave_in_AZ Road Train Member

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    Got a good deal on this one. So far so good. It's a used Gordon truck with an APU. I was negotiating on a Volvo, and these guys came way down on the price, just a lot more truck for the money.
     
  5. passingthru69

    passingthru69 Road Train Member

    Yea @Rontonio has had several issues with them on warranty work.
    I had issues with them years ago and have never went back. Not even for parts
     
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  6. Chris50

    Chris50 Medium Load Member

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    Those airbags can be changed in 15 to 20 minutes with a small bottle jack and a block of wood.. DIY
     
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  7. bzinger

    bzinger Road Train Member

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    These dealerships got a real tude with all the emissions probs backing them up .
    But the days going to come when the problems are worked out and people avoid em like the plague .
    Volvo Omaha is at the top of my avoid list .
    Freightliner dealer here is pretty good .
     
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  8. SGIT

    SGIT Light Load Member

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    Small bottle of Jack? How do you warranty the work?
     
  9. Dave_in_AZ

    Dave_in_AZ Road Train Member

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    Here it's just the opposite. The Volvo shop is aces, SWF for the Criminally Insane is the dumper.
     
  10. Rontonio

    Rontonio Road Train Member

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    I could tell you stories about this particular dealership - however they are the only Westerm Star dealer in AZ - and I have a 2018.

    I really only allowed contact with the special customer service manager, I am not very nice.
     
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  11. Kenworth 4life

    Kenworth 4life Medium Load Member

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    lol warranty? Wtf is that? I've got a 2013 glider that no-one but me has worked on! I built her myself and have done all the repairs myself, by the time someone dick's around with a warranty they may as well just throw money out the window! @Dave_in_AZ I hope you got it fixed man!
     
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