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Massive problems with JJ Keller ELD since Dec 14 firmware update

Discussion in 'ELD Forum | Questions, Answers and Reviews' started by Studebaker Hawk, Dec 17, 2017.

Page 1 of 7
  1. Dec 17, 2017 #1
    Studebaker Hawk

    Studebaker Hawk Road Train Member

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    Oct 18, 2010
    NW Indiana
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    Our company Trailer Transit starting installing the units in January, now have 180+ units in the field. JJ Keller instructed our drivers to update to the latest firmware on Thurs Dec 14 to convert the units from AOBRD to ELD status in preparation for the deadline Dec 18th.
    Many of our drivers are losing locations, data is being lost, some driving time or mileage is not being recorded, in short the system is unstable and not usable at this time. Problems appear to start when you certify and submit a log, which is prompted every day.
    Would like to know if any other companies using the JJ Keller Mobile ELD are having similar problems.
     
    Studebaker Hawk, Dec 17, 2017
    Studebaker Hawk, Dec 17, 2017
    #1
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  3. Dec 17, 2017 #2
    Oldironfan

    Oldironfan Road Train Member

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    Typical jj keller programming. Been like that for years.
     
    Oldironfan, Dec 17, 2017
    Oldironfan, Dec 17, 2017
    #2
  4. Dec 17, 2017 #3
    Short Fuse EOD

    Short Fuse EOD Road Train Member

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    Jul 29, 2015
    Midwest
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    Yes, we reverted to original. Now every time we log in, we decline to update. Less bugs, but some are still present.
     
    Short Fuse EOD, Dec 17, 2017
    Short Fuse EOD, Dec 17, 2017
    #3
    Studebaker Hawk Thanks this.
  5. Dec 17, 2017 #4
    Oldironfan

    Oldironfan Road Train Member

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    The update is for oilfield work or something like that. Never update unless you call tech support and ask them they are pretty good at answering 24/7. Or they call you back shortly.
     
    Oldironfan, Dec 17, 2017
    Oldironfan, Dec 17, 2017
    #4
    Moving Forward Thanks this.
  7. Dec 17, 2017 #5
    nax

    nax Road Train Member

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    sounds like Apple IOS...lmao
     
    nax, Dec 17, 2017
    nax, Dec 17, 2017
    #5
  8. Dec 17, 2017 #6
    Oldironfan

    Oldironfan Road Train Member

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    It's usually a droid tablet.
     
    Oldironfan, Dec 17, 2017
    Oldironfan, Dec 17, 2017
    #6
  9. Dec 19, 2017 #7
    Moving Forward

    Moving Forward Heavy Load Member

    723
    707
    Jan 14, 2014
    New England, USA
    0
    Yesterday was our first day running with the newly installed units, and I've noticed the the time stamp it's logging/recording if off by one hour and the miles are waaaaaaaaaay off. I hope we can get these issues resolved today.
     
    Moving Forward, Dec 19, 2017
    Moving Forward, Dec 19, 2017
    #7
  10. Dec 21, 2017 #8
    Studebaker Hawk

    Studebaker Hawk Road Train Member

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    Oct 18, 2010
    NW Indiana
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    Things continue to be operating poorly. Companies that stayed with AORBD version are ok. Keller says you can't run AORBD and ELD rules same time same fleet, so if you have to add units after Dec 18, everyone has to be updated to ELD firmware.
    I would like to know if other systems can handle both sets of rules simultaneously.
     
    Studebaker Hawk, Dec 21, 2017
    Studebaker Hawk, Dec 21, 2017
    #8
    Moving Forward Thanks this.
  11. Dec 21, 2017 #9
    Mark Kling

    Mark Kling Technology Contributor

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    Statesville, NC
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    They either have to be a AORBD or and ELD, you cannot run both on the device. As for running both in a 2> truck fleet, the back end, the fleet side has to either run one or the other.
     
    Mark Kling, Dec 21, 2017
    Mark Kling, Dec 21, 2017
    #9
    Studebaker Hawk Thanks this.
  12. Dec 23, 2017 #10
    SlowPoke44magnum

    SlowPoke44magnum Medium Load Member

    407
    518
    May 3, 2009
    Walbridge,Ohio
    0
    I'll have to check into what exact unit we're running. Our keller logs are on our company phones with a separate unit permanently mounted in the truck and the only problem we have with ours is that our company also has an equipment inspection on our phones so when we take the phone out of the truck to use the inspection app we most times lose our log connection to the truck and have to spend the time to let it re-discover the truck.
    Occasionally upon logout at the end of the day it won't send in our logs which we're told isn't a big deal because supposedly it does that when we log back in the next day.

    We've been running these things since generation 1.
     
    SlowPoke44magnum, Dec 23, 2017
    SlowPoke44magnum, Dec 23, 2017
    #10
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