Why So Much Animosity For Dispatch Services?

Semantics plays too large a role for O/Os within these pages. When I use the term, "My driver," it is because I have earned the trust & confidence of that O/O - I proved myself effective in boosting the company's profit margin, for being resourceful, and available when called upon. You are on point that the pool of O/Os I dispatch are in strict terms my "Clients." But your criticism on this point - like that of many others equally critical, overlooks why I refer to them as "My drivers" - because we have built a friendship founded on the mutual trust & confidence.
Just as I must earn the trust & confidence of the driver; the driver needs to earn my trust & confidence as well.
I must "know" that the driver will not only fulfill the obligations of his dispatch; but also not transgress other boundaries such as: Conducting oneself respectfully with others during stops, including the use of language - managing one's temperament, etc. when issues arise; no "back soliciting" on brokered loads, and as silly as this sounds: using the restroom as opposed to peeing on the side of the building, verify that the BOL matches the PU and /or the delivery, and is properly signed & dated at all stops, among more.
Trust & confidence is a two way street, and anyone thinking otherwise is simply incorrect. Among my drivers, this is exactly what we have. Simple matters that come about at stops are sometimes dealt with on the spot by the driver. But per the SOP between my drivers and I, it is I who resolves issues at any stop. The driver calls me, advises of the situation, and I contact the stop or broker and resolve the matter.
It is this mutual trust that forms basis of the friendship between me and my drivers. It's not a sweetheart relationship by any stretch - we sometimes get angry at one another, but we always move past it. As a matter of earned mutual respect, trust & confidence, those who once started off as "Clients" are now my friends, and I call them "My Drivers" because - as you know, in trucking the top-notch is "Driver."

 

Hang on, boss...The "Lazy, independents" I dispatch are no BS, hard working, dedicated O/Os, who opt to delegate finding freight, invoicing, etc. to my service because I am able to save them time and increase their revenue.
As for the 5% you threw out there as my potential pay - that is if you were to stoop low enough to use a dispatch service, is mighty generous of you seeing how my fee is only 3.25% of the load with a $45 min.
I am not going to get rich dispatching at this rate, but I like what I do, I like working from home, and most of all it's a great feeling when I call the boss about I load I got him and hear his genuine appreciation for having done him and his equipment well.

 

@driverdriver...No offense taken whatsoever. But out of curiosity, where are you based out of, what lanes do run, what type of equipment; and if you do not mind sharing, what kind of rates are you getting?

 

This site can be a great source of knowledge, there exists so much to glean from within its pages as well as getting help in answer to serious questions; but first one must sift through the BS responses, sort out the bias, distinguish & dispose of the aggrandized, then take advantage of the opportunity to learn.
@JL of Indiana: Thank you for calling it like it is. I am not, of course, implying that you are somehow sympathetic to my position, just thanking you for calling it like you saw it.

 

@W900AOwner...First, thank you for the well written & said reply. Secondly, you have some very nice equipment. Thank you for including the pics.
I do not have much opportunity to visit the site with long work hours, and life in general so I do apologize for the untimely response to your reply, which personifies those I serve: Hard working, dedicated O/Os who stop to genuinely weigh the potential gain of using a dispatch service against the potential losses of self-dispatching - as opposed to an outright rejection on the ill presumption that using a dispatch service is some kind of cop out. Thank you, and I wish you great success in your business.

 

@stayinback...I do not mean the slightest iota of disrespect; but maybe you no longer have 5 trucks, and apparently have difficulty keeping drivers on board with your company because you have an ugly disposition. If you are in life, as an employer, anything remotely resembling the person who you appear to be based upon your replies in this thread , then I wouldn't want to work for you either. No one wants to be berated simply for holding beliefs that do not agree with yours. Based on not only what said here, but also on how said it, I can see you as an employer with a lousy temperament, with the presumption that your position allows you to say and do as you please, with every fourth word out of your mouth in address to a subordinate being a four letter word starting with F.
I hope that JL of Indiana did not take you up on your offer to work with you.
Again, I'm not trying to start a fight here or be disrespectful, I just don't understand why you, or anyone for that matter, find it necessary to speak to anyone like you.