What is your warranty? Having that is huge, and you should not incur any of the costs, as long as it's covered. As far as a "replacement truck", unfortunately that isn't how Dealers work. You bought the truck. It was your responsibility to look over it with a fine-tooth comb. Whatever problems happened after you drove it off that lot, is now in the hands of the warranty department.
I'm not sure about lemon laws (not sure what state you're in), but each State has their own ways in handling this. But I do know a few things:
1. The dealer is not responsible for any lost wages.
2. The dealer is not on the "hook" to give you a replacement truck.
3. Depending on your state laws, lemon law may not apply or if it does you'll need to get a lawyer.
Your best bet, is to talk with their service department. They have warranty writers (that's all they do.. is look at warranties to see if the damage to your truck is indeed covered) that will decide your the fate of the truck.
Sense it is new, and it has an extended warranty (to what extent you do not share) you'll in a far better place than someone who bought a used truck.
Don't be discouraged, and whatever ANYONE says or promises, you must have that in writing on official dealership letterhead, and physically signed, and dated.
Purchased a NEW truck, constant breakdowns, advice?
Discussion in 'Ask An Owner Operator' started by Lioness77, Nov 13, 2018.
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OP...stay in their face on this one. Make some noise. A new truck should not have the issues yours is having.
A cross member misaligned? Visible to the naked eye? On an old truck, maybe. On a new one? Never.Badmon, Dino soar, Dave_in_AZ and 6 others Thank this. -
Lemon laws don’t apply to commercial vehicles as far as I know.
RedForeman, Rideandrepair, Socal Xpress and 2 others Thank this. -
Badmon, Dave_in_AZ and JonJon78 Thank this.
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You already have so much invested in this truck that you should probabily invest a few more dollars and retain an attorney.
I certainly would not except less that a replacement vehicle or a refund.
Contact your lender and let them know the complete storey, and that even though it isn't their fault even truly not their problem you will not be making any further payments. They most likey finance other trucks and may have some clout with the manufacturer.Derailed, x1Heavy, stillwurkin and 2 others Thank this. -
I'm sure you're already doing this, but document, do ument and document some more. After documenting, document again. And with a time line. This will make, or break, your case
Dave_in_AZ and stillwurkin Thank this. -
Only advise I can give, keep pushing for a replacement. Don’t just threaten legal action, start on it. That first call from your lawyer will set a fire under someone’s ###.
Side note: This actually happened to one of our drivers in September. It took a bit, but they did eventually replace the truck.Badmon, Dave_in_AZ, x1Heavy and 2 others Thank this. -
Happened to one of the local guys in Detroit. New Volvo had bad vibration out of the lot. They replaced half of the truck including frame. The problem was still there. Eventually Volvo took it back, just gave the guy his down payment back
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bzinger, Rideandrepair, Mattflat362 and 2 others Thank this.
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x1Heavy and stillwurkin Thank this.
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