Thank you for standing up. You are absolutely right. I just want the truck that I paid for, and to make as much revenue as possible off of it. I came in to this trusting them and wanting the best outcome. I have allowed them more than enough avenues to do that. I will know a lot more in 24 hours.
Purchased a NEW truck, constant breakdowns, advice?
Discussion in 'Ask An Owner Operator' started by Lioness77, Nov 13, 2018.
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Lots of thoughts here are our thoughts exactly.
After the hotel/cracked fuel filter housing incident, we knew one faulty part on a brand new truck is kinda the cost of doing business. Just like when you build a car or bike, there is a shakedown period.
My husband and I are both car people are very mechanically inclined, so we get it when it comes to something assembled new (especially with newer vehicles) having a problem or two that have to be sorted out. It's unfortunate that the fuel filter housing and DEF pump went so early, but hey, at least they are out of the way for now. The frame, though, is a whole new ball game. That's not a component manufacturered off-site by a third-party supplier. Final frame assembly is done in-house for the most part (assuming the rails/crossmembers are forged and formed elsewhere) with a large amount of QC checks, and for one to leave the assembly line with this amount of twist is very surprising. I wish we'd knew then what we know now when we purchased it. We'd read a few posts where others had a leaning problem, but some of those were alleviated by replacing a leveling valve for the airbags. The tech we spoke to at the dealership we purchashed the truck from wasn't concerned and said this would settle once the load-leveling system for the airbags sensed a load. This obviously has not happened, which has put us in the position we're in now with the dealership (not the dealership we bought it from) confirming it's a frame problem.
Even the most non-mechanical person knows any kind of frame problem = red flags for safety, quality control, and selling the vehicle further down the line.
We have spoken to several attorneys this evening, and will speak to several more tomorrow, including meeting in-person with one who specializes in this area.
Thanks for all the posts. Please keep them coming.x1Heavy and TankerYankr Thank this. -
As a Mack owner myself, its surprising to read about the problems. I do not have that model of Mack, but my three Mack trucks are worked hard, and been great trucks.
Sorry to hear about your problems with yours.Lioness77 Thanks this. -
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We are not asking for punitive damages, we are just asking for our actual losses, either our down payment back and they can keep the truck, or a replacement truck with the same options. That is not unreasonable. -
Badmon, TallJoe, Lioness77 and 1 other person Thank this.
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I'm actually suprised that Mack's warranty department is suggesting a frame straighten and not a frame replacement.
Sounds like the drive away company or the dealer damaged the truck in transit or during piggy back loading/unloading.
Automotive dealers change frames on warranty work....straighten frames on insurance workFeedman, TallJoe, Dave_in_AZ and 1 other person Thank this. -
TankerYankr Thanks this.
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I weep at the mound of BS that you were fed by the sales man.
One of the three lessons taught to me in Trucking school is literally while walking towards the 18 wheeler waiting on the lot some distance from the classroom. Instructor says this:
Listen up, eyeball that truck to see if she is leaning anywhere. Be a flat, bent frame or broken trailer or too much over load in cargo etc. On and on and on.
To this day I cannot approach any vehicle of any kind without eyeballing it's stance. Follow me?
When big rig is warming up, pumping air to pressure, the suspension will come up and then settle. There should be a airbag gauge on the dash that will read approx 48 or so PSI loaded give or take a few pounds. But at 80000 and 34K on tractor tandems you should have 4 good bags, all drives equal below the trailer 5th wheel plate and so on.Lioness77 Thanks this. -
Somebody had to receive the truck. Was it bent then?
Some guy destroyed the entire drivers front a brand new Cascadia during transit, at the dealer, my salesman showed me.
Imagine waiting 7 months for that.
@Lioness77 Did you not notice the frame twist when you took delivery?
Sounds like you got the truck that was assembled on Friday afternoon of an upcoming 3 day weekend.
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