Customer service for pilot

Discussion in 'Truck Stops' started by Milehightrans73, Nov 21, 2018.

  1. Nov 21, 2018 #1
    Milehightrans73

    Milehightrans73 Bobtail Member

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    Nov 21, 2018
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    Curious question, has anyone else ever been laughed at by a pilot rep! I uhj ave been fueling a fleet of 20 here, using my rewards card. I finally decide to use it for a shower after a 400 mile drive and no sleep and have to be to work in 2 hrs!! To find out my card has not been working by the punch of my phone. But again, they do have the correct number. 3yrs never used my points. The rep laughed and said ur card isnt working. Ok toss a #### shower on there u obviously show its active. She laughed again. I'm pist
     
    Milehightrans73, Nov 21, 2018
    Milehightrans73, Nov 21, 2018
    #1
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  3. Nov 21, 2018 #2
    navypoppop

    navypoppop Road Train Member

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    Another great example for not using PFJ for anything but maybe a "potty" break. Even with an account and your fueling they screw you out of your well earned points. You shouldn't have to keep constant tabs on your account but I guess if you are going to continue using them you will have to check each and every time you fuel just to be sure you got your credits. I for one will never use PFJ for anything.
     
    navypoppop, Nov 21, 2018
    navypoppop, Nov 21, 2018
    #2
  4. Nov 21, 2018 #3
    driverdriver

    driverdriver Road Train Member

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    I check my receipts after every fueling to make sure I'm getting what I'm supposed to.
     
    driverdriver, Nov 21, 2018
    driverdriver, Nov 21, 2018
    #3
  5. Nov 22, 2018 #4
    gokiddogo

    gokiddogo Road Train Member

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    406504595.jpg
     
    gokiddogo, Nov 22, 2018
    gokiddogo, Nov 22, 2018
    #4
    Metallica88 Thanks this.
  7. Nov 27, 2018 #5
    sevenmph

    sevenmph Road Train Member

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    The thread title has Pilot and customer service in the same sentence.
    :biggrin_2556::biggrin_25523::biggrin_25513::biggrin_255:
     
    sevenmph, Nov 27, 2018
    sevenmph, Nov 27, 2018
    #5
    MartinFromBC and Metallica88 Thank this.
  8. Nov 27, 2018 #6
    Espressolane

    Espressolane Road Train Member

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    The title does seem to be confusing. I was thinking some one was making a spam post.
     
    Espressolane, Nov 27, 2018
    Espressolane, Nov 27, 2018
    #6
    sevenmph Thanks this.
  9. Nov 27, 2018 #7
    STexan

    STexan Road Train Member

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    Longview, TX
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    Pilot doesn't even provide a portal in-app (IOS) to report bugs or feature requests or app deficiencies. I've never spent less then 10 minutes on hold trying to talk to customer service, any time of day for any reason. That said, PFJ has refunded paid parking back [in points] one time when a 2 hour accident blocked a road and made me miss my late arrival to Post Falls location because 14 was going to run out prior to arrival.

    Petro/TA has pretty decent phone customer service in my limited experience with them.
     
    STexan, Nov 27, 2018
    STexan, Nov 27, 2018
    #7
    sevenmph and MartinFromBC Thank this.
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