If you are a trainer, I need some advice

Discussion in 'Experienced Truckers' Advice' started by 88 Alpha, Mar 27, 2019.

  1. 88 Alpha

    88 Alpha Trucker Forum STAFF Staff Member

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    I am not a trainer and have no interest in teaching someone how to drive but a couple of months ago, while waiting on my truck to be repaired at our company shop, I struck up a conversation with another one of our drivers. As it turns out, he was fresh off of his trainer's truck and was waiting on his newly-assigned truck to clear the company shop. We are not a large company, so I know his trainer (more like, know his trainer's reputation) and it is less-than-stellar.

    The young driver began asking me various questions about the company, how to do this, that, and the other. I helped best I could and ended up giving him my phone number in case there was anything else I could help him with.

    This new driver has called me several times asking how to get to a customer. Not a big deal, but I've suggested he use every tool in his toolbox. Things like his atlas (what's that???), his standalone GPS, Google maps in both satellite view and street view, etc. Apparently he chooses not to do that but rely 100% on his GPS.

    Today, I came extremely close to loosing my cool with him because he called me earlier this morning asking about a shipper he was going to that was close to our terminal. I told him how to get there and it included the phrase, "they are at the end of the street". This afternoon, he called me, virtually panicking, asking me where the customer was. I told him again they are at the end of the street, just before the cul-de-sac. He said he was a the address his GPS took him to and this isn't the correct customer. I asked him where he was and he said he was stopped on the street, trying to figure out what to do. YES, he got to where his GPS said go, then stopped dead in his tracks. I asked him if he went to the end of the street. He said he didn't because this is where his GPS said go. I got a little hateful and responded, "sometimes you have to use some common sense. Release your brakes and continue driving forward, towards the end of the street." Within seconds, he said he sees the customer.

    My question to the trainers is how do you get your students, while on your truck, or more specifically, after they get on their own, to use all of the tools at their disposal? The guy was sitting at our terminal for several hours where there is free wifi available, he has an Android phone (not sure the brand and it doesn't matter) so even with a limited data plan, there are no excuses why he could not have scoured the area around the shipper to see what to expect when he got there.
     
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  3. flightconn

    flightconn Light Load Member

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    If he can't find his way around it is not a trucking problem; I am sure it is the same in his POV. Probably should have a desk job
     
  4. tramm01

    tramm01 Road Train Member

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    I believe this condition is prevalent across multiple industries — people are to attached to technology and can’t break the habit. I keep a notebook of hand written notes on how to get in and out of customers yards or tricky truck stops. Might be overkill, but the folks generations before technology came along kept a journal and could find their way about anywhere.
     
  5. 88 Alpha

    88 Alpha Trucker Forum STAFF Staff Member

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    I think you are right.

    I write all of my load information down in a notebook, including customer directions if I haven't been there before. Once I get near the customer (get off of the interstate, etc) I add notes to the directions. Later, I add the customer directions, including my notes, to a spreadsheet I have on my laptop (yeah, it should be in a database, but I never learned how to create a database. I know spreadsheets so I use those as my database).

    Regarding the older generation, my dad has been retired 4 years now and can still tell you how to get to most all of the customers he went to in the last 10 years, including which door to check in.
     
  6. tramm01

    tramm01 Road Train Member

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    And it also helps to listen to others and be teachable —the last part is in short supply in today’s world —IMHO.
     
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  7. Dave_in_AZ

    Dave_in_AZ Road Train Member

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    Could be he is not just meant for trucking.

    Not that he's a bad guy, he could be a genius accountant or plumber or something.

    It takes awhile when you're on yourown to fully develop all the skills needed.

    I had several guys that had never even opened an atlas.

    I used to give them a fill in the blank test of the U.S. when they got on the truck. How do you get to Maryland when you don't know where it is?

    There were only a handful I signed off. The rest I took into safety, said they need more time in training, live long and prosper.

    My best advice is give him the shove from the nest. He'll make some mistakes, but if he doesn't learn from them, then maybe it's simply not meant to be.
     
  8. x1Heavy

    x1Heavy Road Train Member

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    I think its a permanent generational problem. Technology is to blame but education is as well.

    If all of this modern stuff was go go away in 5 minutes back to 1910 I'll be ok. It would be rough but we will make it. I thank my parents for taking me all over to cover the things that are not covered in school.

    Trainers are in a position to teach everything about getting a truck into and out of places. When I was training I was teaching spouse how to use the atlas, motor carriers and so on. She got good with it. Passed the Pittsburgh to Snowshoe test up 220. If I did not see that old snowshoe in the morning we will work on where she make mistake in navigation.

    The internet became availible with a dialup card on the lap top for updating and then the Rand Streets GPS program only needed the physical address show a dot but otherwise still a very comprehensive map.

    I did make one GPS mistake and that was a valid one in Delaware. People would laugh but it's possible.

    Teaching trainees today would be a task I would not want to do. They don't have the old fashioned no technology ability. IE Motor carriers atlas and so on. The other problem is they have to fly on their own. The trainer is nice but they are going to have to leave that nest and fly right. Otherwise find a different industry or a desk job where they cannot get into trouble.

    I do use some techology, as shown by the recent US33 Thread vs US250. That was a fun exercise.

    However the trainees today have to understand knowing information in the mind from all sources to get a big truck where it needs to go. I have had problems where its not exactly where you would want to take a big rig into because you might get stuck down there. So your information needs to be right. If it involves stopping at a patrol car and ask him which building contains this particular shipper, he has a book (*In California where some high secret warehouses are not numbered) that shows actual numbers and who occupies that space in his patrol car.) which pointed out the second one down the street and all's well.

    At some point when the newbies grow up and need to train truckers, I hope by god they learn through blood, sweat and tears how to do it the hard way then the easy way by then.
     
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  9. 88 Alpha

    88 Alpha Trucker Forum STAFF Staff Member

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    @Dave_in_AZ

    I have to ask what you meant by this? The guy is not in my nest (my truck) and his "trainer" (using that term loosely) signed off on him (kicked him out of the nest saying he was good to go). He's making his share of mistakes regarding customers but from what I gather, he is not bending trucks or other vehicles, so maybe there is a chance for him if he will just take the time to get more familiar with where he is going. Stopping in the street like he did today, though, I wanted to do the Gibbs headslap if I were not 300 miles away from him.
     
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  10. D.Tibbitt

    D.Tibbitt Road Train Member

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    #### man you are way more relaxed than me when it comes to telling people info, it annoys me when i have to repeat myself because people heads is in their phones or they are zoned out instead of paying attention, the gps is one of the greatest things ever invented for a trucker but if you dont know how to find your way without it , it might as well be thrown out the window,
     
  11. Dave_in_AZ

    Dave_in_AZ Road Train Member

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    I mean leave him on his own. Don't answer the phone.

    There was a kid related to someone in management when I was at CEMEX. He went through every trainer in Phoenix, like 5, EIGHT months later he finally got his own mixer.

    Or be prepared to answer the phone a lot.
     
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