if they don't pay file a claim with them and this will speed them up
file a claim asap
Always make sure to get TONU, 150 being the lowest you should take
Only use TQL when they pay extremely high rates, otherwise don't
Constantly do loads with them, if you find a good agent who pays extremely high then make sure to keep them around
You should always make sure they send you an updated confirmation before you do this
Should just hardball them to get the rates that you want.