Am I Being Unreasonable?

Depends. Is this a regular guy you deal with or is it one hit wonder.

If it’s the latter, then I would not delete the invoice.

If it’s a guy you deal with on a regular basis, then I would work with him

 

Customer is no good... I would forget about it, broker is only feeding you the information as he gets it. I would also decline any offers to load at that shipper in future. It would be different if you showed up or were enroute and got told it's not going. Then you should be paid. In this case... yes it's unfortunate... but you can still likely book something for Monday..

I would do it this way so as not to write off the brokerage firm in entirety, rather the shipper.

 

I agree... I would also have went empty and chalked it up as a lesson learned..

 

I wouldn't rescind it if it's already sent. I wouldn't have sent it is what I'm saying. And yes I would eat the fuel expense, if that next load was for a good customer and paying well. In the future.... I would politely ask if a pickup number is issued yet. No? Not interested at this time, thanks.

I have written off one shipper in my area because they produce sub par produce. It's always an issue at the receivers. So I ask the guy I was hauling these loads for... because I can tell when onions are good or bad I've hauled enough of them.... he says...I understand, but you are the truck driver, not a produce inspector. After 2 nightmare loads I decided I won't load any onions for them ever again. I still work with this brokerage house a lot. They just know not to offer me those loads because I will ask who the shipper is when they say the city and I will say I don't want it at any price. No hard feelings towards them. Issue squarely with shipper. The problem here was it was not the buyer that was paying the freight. It was a 3rd party who bought it and shipper didn't know where it was going. In the end, I had to play hardball with the receiver, he said he's not signing rejected or received. He only had 1 dock. I said well call the cops then because I am not leaving your dock door. It would look like I stole the load if he was allowed to do that and I'm not being done like that. In the end, he receives under protest, an official state produce inspector comes and deems them as fit for human consumption. Both times. They were.... but they were soft but not rotten, and had multiple centers in them so they're low dollar onions....chop them up they'd still be fine. So put that in your pipe and smoke it place in North Carolina wherever it was.

 

My $.02 after a question. Can you respond to whatever he posts in an official capacity? Never used these new fangled load boards so I do not know.

Now he ordered a truck for Monday. He did not use the truck Monday. That is a TONU by any definition. Now if he had offered an additional rescheduling fee I would have let it go. By your story he just wanted to order a truck for some indeterminate amount of time. Not acceptable IMHO.

 

Is there anything in writing in your rate con or tarrifs that addresses this situation? If not then you do not have much to stand on to support your TONU invoice. You can't create things that are not in the contract just because you want to, it is irrelevant if you feel the broker is wrong in his actions, you are operating in a contractual environment.