Am i wrong here ?

Unless I'm understanding wrong, I think your bill biggest mistake was counting on support staff to relay the message properly....and not following up with your 1st shift FM. Support shift for every company sucks donkey balls.

 

If you couldn't, wouldn't send a written message for whatever reason at the time, as soon as you get into your truck you follow up your phone calls with a written message.

Anyway, you got a raw deal here, and as far as the DOT is concerned, you did everything right. You didn't drive sick, and you didn't drive in unsafe conditions. This was merely a "clerical error" on THEIR part, although you didn't help yourself. Pretty sure the Safety Department will back you up.

 

Have been an IC with SNI for over 14 years and I will say that covering you back-side in any situation, in any industry, in any business will serve you well. When I pick loads, in my mind, those are my loads and everything revolves around picking up and delivering those loads on time, within the confines of safety, SNI/DOT regulations and my personal abilities, in that order. If SNI doesn't have customer info I need, I go and get it elsewhere and I treat the customer as my customer, not SNI's. I say this just so you know where I am coming from.

That said, if SNI doesn't have an issue with your past service and you don't have a history of no/low communication/OTD that resulted in load failures, there must be a personality conflict going on here or your ICA is not doing their job correctly or both. If you want your lease back, go up the chain until you are satisfied. Two sides to every story and it may just be that you and your ICA don't communicate well when you are communicating. Going in to the OC in person would be the most professional way to deal with this issue, and this would require you to flip the bill for time and fuel but it would display your sincerity and professionalism in correcting any wrong that may have been committed, whether that wrong was by you or the ICA. Short of going to Charlotte, getting on the phone and presenting the facts, as they happened regarding the load, professionally, should get you your lease back if that is your intention.

Good luck...

 

[h=2]Am i wrong here ?[/h]
probably not however a hundred years from now it will not matter. my dad would tell me that whenever i became laden with life and decisions that i had made.

 

You were there when I was pulling for them as a IC. I wonder if we ever crossed paths. I was out of Charlotte.

 

I would try and stay. Yeah.....Schneider has it's regimented way of doing things, but also has a pretty good history with IC's. Some of the better terminals out there also. I loved Charlotte, the fuel pumps were right in may face when I came on the property, and and my driver manager was one set of doors away, and some clean showers through another door. Does the Dallas terminal still do the Steamship Round? .........good meal.