amazon relay accont suspention

i wokup to this setuation

Hello i need you advise about this situation last week I received a relay general notification to all career which said We are currently experiencing system issues that report carriers as non-compliant and automatically suspending carriers in error. We are working to resolve this issue as soon as possible and will re-instate all carriers that were incorrectly suspended, due to this error. An updated communication will be sent as soon as the issue is resolved. but I received this e mail after that .

After an investigation of your account, it has come to our attention that your company is affiliated with a SCAC that has had its Relay Agreement terminated for multiple violations pursuant to Section 5(b) of the Amazon Relay Carrier Terms of Service. Accordingly, Amazon is suspending your company’s Relay account effective immediately pursuant to Section 5(a) of the Amazon Relay Carrier Terms of Service, which permits Amazon to terminate your company’s Relay Agreement for convenience upon 30 days’ written notice.


If you believe this decision has been made in error, please request an appeal by emailing ats-carriernotifications@amazon.com no later than [3/24/2023] (“Termination Date”). Otherwise, your company’s Relay account will be terminated as of the Termination Date and your company will be prohibited from booking any future work with Amazon.

Respectfully,