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Amazon withholding my payments without reason

Discussion in 'Report A BAD Trucking Company Here' started by Uneek, May 9, 2023.

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buckmanmike Light Load Member

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in the country, georgia

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Surely all of your statement is in jest!!! As is mine.

buckmanmike, Dec 7, 2023

#51

Another Canadian driver Thanks this.
Merhawi01 Bobtail Member

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Uneek said: ↑

I started working with Amazon relay as a carrier and some of our information had to be updated from business phone numbers , emails and banking account information. Things changed from last year and when we started rendering services to Amazon it began being a very horrible experience from making mistakes on picking loads and trying to delete them immediately once I realized that it would be an overlap I was forced to choose the reject and it wasn't an actual rejected load it was just a load chosen by accident. It happened twice and once we started processing loads our performance percentage was low until my account manager removed them understanding that we were new and trying to adapt to the system. We submitted a request to have our email changed and our banking info changed the week of April 12, 2023 and to this date it has not been changed. The primary is still the same as well as the banking info which has caused us not receive our payments for services rendered. We have yet to receive not one payment for 3 weeks worth of payments. The payments has been sitting pending since the week of April and the last payment owed ended last week because once I realized that we were going to have issues with the updates we stopped rendering services to them. There was a person on you tube a month in having issues receiving their money because a wrong entered number on the bank acct. Before we stopped rendering services for them we had a load to pickup on a Sunday and the facility was closed without notice. They only offered $175 for that and refused to pay for my drivers retention. The next day while my driver was deadheading to the next pickup when happened to look at our account and found out that that load was canceled as well because it was not going to be ready. That load they decided to offer us $0. for that load. I appealed both loads and again the disputes were denied. I am now almost 30 days in and no payment received. I am doing my research to try to get a result from another resource outside of emailing the accounts payable dept that blatantly ignores our attempts to get our information updated so that we can get our payments processed. I am at the point of just going to court to get my payments released and if it's not resolved within the next week that is the route that I will be taking.
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Merhawi01, Dec 31, 2023

#53

Another Canadian driver Thanks this.
Merhawi01 Bobtail Member

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Uneek said: ↑

I started working with Amazon relay as a carrier and some of our information had to be updated from business phone numbers , emails and banking account information. Things changed from last year and when we started rendering services to Amazon it began being a very horrible experience from making mistakes on picking loads and trying to delete them immediately once I realized that it would be an overlap I was forced to choose the reject and it wasn't an actual rejected load it was just a load chosen by accident. It happened twice and once we started processing loads our performance percentage was low until my account manager removed them understanding that we were new and trying to adapt to the system. We submitted a request to have our email changed and our banking info changed the week of April 12, 2023 and to this date it has not been changed. The primary is still the same as well as the banking info which has caused us not receive our payments for services rendered. We have yet to receive not one payment for 3 weeks worth of payments. The payments has been sitting pending since the week of April and the last payment owed ended last week because once I realized that we were going to have issues with the updates we stopped rendering services to them. There was a person on you tube a month in having issues receiving their money because a wrong entered number on the bank acct. Before we stopped rendering services for them we had a load to pickup on a Sunday and the facility was closed without notice. They only offered $175 for that and refused to pay for my drivers retention. The next day while my driver was deadheading to the next pickup when happened to look at our account and found out that that load was canceled as well because it was not going to be ready. That load they decided to offer us $0. for that load. I appealed both loads and again the disputes were denied. I am now almost 30 days in and no payment received. I am doing my research to try to get a result from another resource outside of emailing the accounts payable dept that blatantly ignores our attempts to get our information updated so that we can get our payments processed. I am at the point of just going to court to get my payments released and if it's not resolved within the next week that is the route that I will be taking.
Click to expand...

Merhawi01, Dec 31, 2023

#54

Another Canadian driver Thanks this.
Merhawi01 Bobtail Member

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Hello there i have the same issue as well. I did not receive payment for 8 weeks did you resolve the issue please let me know asap thanks

Merhawi01, Dec 31, 2023

#55

Another Canadian driver Thanks this.
Merhawi01 Bobtail Member

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Uneek said: ↑

I started working with Amazon relay as a carrier and some of our information had to be updated from business phone numbers , emails and banking account information. Things changed from last year and when we started rendering services to Amazon it began being a very horrible experience from making mistakes on picking loads and trying to delete them immediately once I realized that it would be an overlap I was forced to choose the reject and it wasn't an actual rejected load it was just a load chosen by accident. It happened twice and once we started processing loads our performance percentage was low until my account manager removed them understanding that we were new and trying to adapt to the system. We submitted a request to have our email changed and our banking info changed the week of April 12, 2023 and to this date it has not been changed. The primary is still the same as well as the banking info which has caused us not receive our payments for services rendered. We have yet to receive not one payment for 3 weeks worth of payments. The payments has been sitting pending since the week of April and the last payment owed ended last week because once I realized that we were going to have issues with the updates we stopped rendering services to them. There was a person on you tube a month in having issues receiving their money because a wrong entered number on the bank acct. Before we stopped rendering services for them we had a load to pickup on a Sunday and the facility was closed without notice. They only offered $175 for that and refused to pay for my drivers retention. The next day while my driver was deadheading to the next pickup when happened to look at our account and found out that that load was canceled as well because it was not going to be ready. That load they decided to offer us $0. for that load. I appealed both loads and again the disputes were denied. I am now almost 30 days in and no payment received. I am doing my research to try to get a result from another resource outside of emailing the accounts payable dept that blatantly ignores our attempts to get our information updated so that we can get our payments processed. I am at the point of just going to court to get my payments released and if it's not resolved within the next week that is the route that I will be taking.
Click to expand...

Merhawi01, Dec 31, 2023

#55

Another Canadian driver Thanks this.
Merhawi01 Bobtail Member

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Hello there i have the same problem as well. Did not receive payment for 8 weeks can you please tell me the result.

Merhawi01, Dec 31, 2023

#56

Another Canadian driver Thanks this.
Merhawi01 Bobtail Member

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Uneek said: ↑

I started working with Amazon relay as a carrier and some of our information had to be updated from business phone numbers , emails and banking account information. Things changed from last year and when we started rendering services to Amazon it began being a very horrible experience from making mistakes on picking loads and trying to delete them immediately once I realized that it would be an overlap I was forced to choose the reject and it wasn't an actual rejected load it was just a load chosen by accident. It happened twice and once we started processing loads our performance percentage was low until my account manager removed them understanding that we were new and trying to adapt to the system. We submitted a request to have our email changed and our banking info changed the week of April 12, 2023 and to this date it has not been changed. The primary is still the same as well as the banking info which has caused us not receive our payments for services rendered. We have yet to receive not one payment for 3 weeks worth of payments. The payments has been sitting pending since the week of April and the last payment owed ended last week because once I realized that we were going to have issues with the updates we stopped rendering services to them. There was a person on you tube a month in having issues receiving their money because a wrong entered number on the bank acct. Before we stopped rendering services for them we had a load to pickup on a Sunday and the facility was closed without notice. They only offered $175 for that and refused to pay for my drivers retention. The next day while my driver was deadheading to the next pickup when happened to look at our account and found out that that load was canceled as well because it was not going to be ready. That load they decided to offer us $0. for that load. I appealed both loads and again the disputes were denied. I am now almost 30 days in and no payment received. I am doing my research to try to get a result from another resource outside of emailing the accounts payable dept that blatantly ignores our attempts to get our information updated so that we can get our payments processed. I am at the point of just going to court to get my payments released and if it's not resolved within the next week that is the route that I will be taking.
Click to expand...

Merhawi01, Dec 31, 2023

#57

Another Canadian driver Thanks this.
Merhawi01 Bobtail Member

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Please update on the issue i did not receive a single payment for 8 weeks as well

Merhawi01, Dec 31, 2023

#58

Another Canadian driver Thanks this.
kemosabi49 Trucker Forum STAFF Staff Member

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Uneek said: ↑

I finally received my payments now just communicating back and forth about the schedule fee for delay in payments and damage to try to avoid litigation if possible.
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The member you are asking hasn't been back here since August 29.

kemosabi49, Dec 31, 2023

#59

Lonesome and Another Canadian driver Thank this.
FLHT Road Train Member

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kemosabi49 said: ↑

The member you are asking hasn't been back here since August 29.
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May have seen him today standing along i-49 frontage with a sign for hand outs.
Right in front of Amazon Whse.
Talk about some poor looking filthy trucks sitting just outside the gate..

FLHT, Dec 31, 2023

#60

Bud A., Lonesome, snowlauncher and 2 others Thank this.

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