Appeal Service Failure

Tell you DM to "swallow it" and ask if she likes it>>>>

 

I believe you were two hours early. 00:00 is that blink of time between midnight, 23:00, and 00:01. My understanding is Target cannot be early. Ask Bluebonn about that minute early SF he got.

 

Actually, it's between 23:59 and 00:01.
Midnight would be 23:59-24:00 of that day or 00:00-00:01 of the next.
An hour plus one minute is hardly a 'blink'.

But I agree - got there way too early. 4 hours is a bit much, especially if it was a JIT load.

 

Then tell your DM to get off that fat duff and find out what the heck is going on.

Exactly where is the SF if you were allowed to deliver early?

If your DM is no help, contact your fleet mgr.

 

I have a queation. I just did a 5 stop home depot run. QC said no early deliveries, as you may be refused. Then it said must not deliver 1 min early or 1 min late or you'll get a svc failure..
uhh I called each store they said early is ok, and were happy. Every one I got to I was 2 to 4 hours early..

Am I going to get 5 service failures? If so then it looks like im getting fired this week.

 

I couldn't imagine working for an organization such as Swift!

 

"uhh I called each store they said early is ok, and were happy. Every one I got to I was 2 to 4 hours early.."

You called and cleared eary delivery with consignee, that shifts responsibility for early delivery back to them, hence, no service failure.

To the original poster, you need to go up the chain of command till your issue is resolved. From the information you've given, this does not appear to be a service failure, however, it seems the computer noted your early arrival and decided you were outside your delivery window. Fleet mngr should be able to resolve it. If this is your first service failure, you are not in any immediate danger of termination, however, if this is the beginning or end of a trend then you might have an issue