Armstrong Transport

Discussion in 'Freight Broker Forum' started by wyodispatchgirl, Jan 24, 2018.

  1. wyodispatchgirl

    wyodispatchgirl Light Load Member

    75
    27
    Feb 26, 2016
    Western Slopes of Colorado
    0
    Yuck! Vomit! Puck!
    We needed quick pay because we had some unexpected expenses.
    And we are under the gun now about getting those out on time.
    When we booked job we asked about q/p and were told next day ach.
    Run, smooth and on time as usual. Sent in paperwork and was told it takes a week to set up blah, blah blah.
    Even spoke to COO and he tells me he will fix it to get ach out.
    Well this a.m. I get an email about how our check has been mailed.
    I emailed the COO and he writes back, you will be paid correct, you will be made full???
    Man if we ran loads the way they paid!!
    O/O life is hard and with ELD added to our list of overlords.....
     
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  3. Bad Monkey

    Bad Monkey Medium Load Member

    576
    367
    Jul 18, 2012
    Goshen, IN
    0
    Well most brokers will take a week or so to set up. You said this was your first load with them, is that correct? It fairly normal for the fist load. For example Sureway/ATS would not pay me by quickpay until I did 2 loads with them.
     
  4. wyodispatchgirl

    wyodispatchgirl Light Load Member

    75
    27
    Feb 26, 2016
    Western Slopes of Colorado
    0
    Yup, first load. It's not taken this long with anyone, but really the point I'm is that they said next day and that's not what happened. Also, when I call their a/p they simply didn't give a hoot and we asked for ach and are now getting a check. It's like if we said we will be there Monday before noon, but hey if it's your first load with us we don't deliver on Monday and well my mom's house is on the way and her birthday is Tuesday. I guess it's their attitude. It was just a one off for us. That's why I like regulars, that appreciate us.
     
  5. TallJoe

    TallJoe Road Train Member

    7,490
    16,266
    Apr 12, 2016
    Chicagoland
    0
    I have had good experiences with them. I took several loads from them since September 2017. All paid on time, as promised. No issues with pick up/deliveries either and very good communication. I won't hesitate to book from them again.
     
    wyodispatchgirl Thanks this.
  6. wyodispatchgirl

    wyodispatchgirl Light Load Member

    75
    27
    Feb 26, 2016
    Western Slopes of Colorado
    0
    Well, we received an ACH today.
    Other than their a/p we also had a good experience.
    I like dealing with people that want to solve problems, not tell about the how it can't be done!
     
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