Ask a Landstar agent?

Discussion in 'Landstar' started by d.landstar, Jun 16, 2021.

  1. d.landstar

    d.landstar Bobtail Member

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    First of all, thank you for such a thorough and detailed response, I appreciate it!

    I love hearing about successful stories like that one where you helped a network. It's what this business should be all about anyway!

    There's all kinds of stories out there. I've had experiences with all kinds of BCOs and would never generalize anyone. It all depends on who people are on a personal level. Same goes for agents of course.

    I don't understand the stigma of going through a 3PL to book loads. I honestly often get better rates from brokers than shippers directly. I believe that keeping the options open is the best way to go!

    Thank you for stating those three priorities you have for an agent, I'll definitely make sure to pass these along our new agents and trainees!
     
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  3. slow.rider

    slow.rider Road Train Member

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    Lately it seems there's always about 40,000-50,000 loads on the board that are either already covered, agent won't answer the phone nor return a message, or are duplicate postings of the same load. So when theres 80,000 loads on the board, there's about a 30% chance that any given load is an actual available, attainable load. And when theres 50,000 loads on the board, don't even bother calling unless it's on a "new since last search," or a load alert.

    More and more it seems there's a "spambot" approach to most postings, and the agencies that post them also duplicate themselves with a similar spambot approach. Seems amazing to me that they'd rather field calls all day on loads they know are gone, rather than delete the covered postings and free themselves up to field calls on available loads. They apparently prefer the "that one is covered, so let's see if I can trick you into taking a different one to the same destination for 30% less money" approach.

    One time I called ten different agencies (or at least agency codes) about a duplicate load posting that i already knew was covered. All ten of them promised some version of "sorry, I'll take it down right now," but two hours later, nine of the ten were still up.
     
    Last edited: Jun 17, 2021
  4. TheLoadOut

    TheLoadOut Road Train Member

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    Landstar System, Inc. JACKSONVILLE, Fla., April 21, 2021 (GLOBE NEWSWIRE) - Landstar System, Inc. (NASDAQ: LSTR) reported all-time quarterly record net income of $77.2 million, or $2.01 per diluted share, in the 2021 first quarter, on record first quarter revenue of $1.288 billion. Apr 21, 2021

    But yet they deduct $1.75 from our agreed upon rate when they mail me a check, for the paper and the stamp I suppose. Cheapos, from now on I'm asking for $2 extra. That's an extra .25 for me having to ask.
     
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  5. subseaguru

    subseaguru Medium Load Member

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    theres one agent that wouldnt answer when i called but had the audacity to text me to never call the office, only email or text because someone else might pick up the phone and book the load. i replied that maybe she "had better figure out a better way of doing business because i aint gonna keep texting you." needless to say, she is on the "do not call/use" list.
     
  6. d.landstar

    d.landstar Bobtail Member

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    I completely understand the frustration with the load board. It's annoying from the agent perspective as well, believe me. For example, it's unnecessarily hard to move good paying Hazmat freight as an agent if it's seen by multiple agencies. Agents will "overbid" each other continuously to an extent where 5 people with the highest rate have nowhere near as much in the load as it's posted, resulting in them saying it's covered or coming up with a different excuse.
     
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  7. slow.rider

    slow.rider Road Train Member

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    Is it true that they started a click-and-go beta?
     
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  8. d.landstar

    d.landstar Bobtail Member

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    I think you just need to be on the lookout with the board until you come across agents who you will enjoy working with. Consistency is key. Be cautious and don't get bullied by agents just because you're new but also don't be the driver who books a load and then doesn't pick up the phone for an hour either.

    From an agent perspective, I can say that it's (almost) always very important to update the customer of where the freight is currently and when the truck will be arriving/departing. I'm not saying you should be texting your location every half an hour but a simple update at arrivals/departures with an estimate ETA can go a long way with customers. It's even easier if the customer offers a tracking application, there's no need for any updates or calls. Apart from that and being overall professional when showing up at places and facilities is what any good agent will be looking for. I don't question the drivers in how they're doing their jobs, I only ask to stay updated and that's it. Therefore, I don't think there's a need for you to 'prove' yourself to anyone except yourself. Work your way and you'll come across good business contacts.

    Thank you for your question!
     
  9. Cat sdp

    Cat sdp . .

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    As someone on the outside. Looking around at carriers. Would Southwest regional with a van be realistic at landstar?

    And is there anyway around sitting on the load board and phone all day…? Like point and click ?
     
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  10. d.landstar

    d.landstar Bobtail Member

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    I honestly don't know and only imagine it to be possible with direct freight loads. The spamming approach that you mentioned earlier I can agree with, lots of agents are doing the quantity game with posting huge amounts of loads daily, resulting in more loads to follow through with which they don't so it ends up just sitting there for hours.
     
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  11. slow.rider

    slow.rider Road Train Member

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    I called on 31 loads this afternoon. Each and every one was either already covered, or no answer.
     
    blairandgretchen and D.Tibbitt Thank this.
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