bad delivery expiriance

Discussion in 'Questions To Truckers From The General Public' started by MillerR, Mar 13, 2014.

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  1. MillerR

    MillerR Bobtail Member

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    Small company had a delivery from a delivery company that refused to deliver to their delivery door (calming it is not safe).Driver was very rude and did not want to park where he was told to park in order to unload our delivery ,he parked on a busy street at 8 pm and wanted employee from receiving company to risk his life unloading his truck and bringing product inside facility. the manager of the small business refuse delivery at that point and pulled 2 cases that driver already throw on jack palette inside the facility and told driver that he will ether park and deliver where he was told to or he can turn around and leave. Which he did.
    The product was returned to sender and small business is now not able to find how to get the product needed urgently.
    President of the delivery company was involved and he is backing up a side of his driver and he is not even willing to listen and see who is telling the truth and who is not BUT he did admit they he knows where this smaller facility is and he did know all about the "difficulties" dealing with this drop .
    What can be done any ideas?
     
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  3. CondoCruiser

    CondoCruiser The Legend

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    What was unsafe about the delivery door?
     
  4. Joetro

    Joetro Road Train Member

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    Need a little more info regarding the delivery location. What was cited as the issue?
     
  5. MillerR

    MillerR Bobtail Member

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    there was not a loading dock! Which this company knows about it .
    driver keep saying he can hit a pole and he does not feel safe to go through the drive through but every 18 wheeler comes with no problems at all (he was 20) and 20 wheeler also comes through but must be experienced. this driver was young and rude
     
  6. pattyj

    pattyj Road Train Member

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    Sounds like the manager may have got abrubt with the driver first which then triggered the driver to be rude?But I do see your point,if his company was aware how tight this place was,then they should have sent a more exp driver.
     
  7. pattyj

    pattyj Road Train Member

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    I don' see why the manager was being unreasonable,Who was unloading the trl,manager or the driver?
     
  8. CondoCruiser

    CondoCruiser The Legend

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    With a little looking I found you. :)

    Where do the trucks come in at off Pecan, Thomas or Central Ave? I can see how that place can be a nightmare even for an experienced driver. Ideally a driver should have plenty of room to turn off Thomas, pull behind your store, unload then exit out Pecan.

    You have all that land behind there. Cut them trees down and spread some gravel to open that area up. There is room for improvement. You have too many obstacles.
     
    Homefire Thanks this.
  9. STexan

    STexan Road Train Member

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    I'm not sure all of the circumstances surrounding this particular business but FWIW, virtually all of the food service carriers and other local p&d carriers who deliver to tight confines that accompany many if not most restaurant and fast-food places in some cases use short "day cab" tractors and always use much shorter trailers then you typically see used by truckload carriers for this very reason. Delivery would be impossible with the typical OTR tractor-trailer combination. So, I'm wondering if this was part of the problem. But I imagine the younger, inexperienced driver did not help matters either, regardless.
     
  10. Jokingypsy

    Jokingypsy Medium Load Member

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    Before becoming a tractor trailer driver, I drove a straight truck. We got deliveries all the time from regular suppliers and we would always tell them do not send a 53' in here or a truck with a condo sleeper and long wheel base. We were in a very old warehouse, the distance from the dock to the end of the parking lot was very short, and people from other warehouses tended to park all over the lot making it even worse. Despite all the warnings, we would still get guys come in with trucks that wouldn't fit on the lot, then they would get mad that there was no where to turn around and would have to back out to the main road. We had to refuse many deliveries despite the fact we told people up front about our situation. What really made it agrivating where the LTL companies that had both straight trucks and single axle tractors with pups but would still repeatedly send in a 48' or 53' knowing that some times they may have enough space to back it in, usually not though. Oh, by the way, the cars in the lot belonged to contractors that showed up and parked early in morning and were gone all day, so no playing musical parking spots.

    Adam
     
  11. Chinatown

    Chinatown Road Train Member

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    Seems the driver is one that got a trophy for just showing up at school and has parents that blame the teachers when he's rude or gets poor grades. Should have called the shipper/supplier and tell them the company refused to deliver the product.

    Too many whiney truck drivers. Don't ever tell me I can't get into a dock or delivery door, because I will prove you wrong; I won't run whimpering away sucking my thumb.
     
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