Bad service

Discussion in 'Mack Forum' started by LoveMack, Jun 5, 2021.

  1. LoveMack

    LoveMack Bobtail Member

    Jun 5, 2021
    So i have a questions need some help ! New at this, So i took My Mack to Western Truck Center in Redding CA, for a Turbo issue we had it towed in, as soon as the Turbo went out ! First they installed the turbo with out my knowledge then gave me a bill for over $ 8000, after telling them i was not paying this and asking how can you work on my truck with out letting me know first, then after they lowered it to $ 5700 they took my truck out of the shop and proceeded to force the regeneration on it and caught it on fire ! and then said my truck had an exhaust leak, well not true this truck was in another Mack dealer a week prior to the fire ! then took the turbo out with out my consent, so there is so much going on ! Can anyone tell me what are the steps you have to take after a turbo goes out ? or is there any where i can read it ? but most of all do not Take Your Truck to this shop !!!!!
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  3. truckdriver31

    truckdriver31 Road Train Member

    Sep 18, 2013
    so its all there fault correct
  4. Flat Earth Trucker

    Flat Earth Trucker Road Train Member

    Nov 19, 2018
  5. truckdriver31

    truckdriver31 Road Train Member

    Sep 18, 2013
    yea but the turbo made it.
  6. bigblue19

    bigblue19 Road Train Member

    Mar 30, 2007
    Midland WA
    Don't know what authorization was or wasn't done. But even $5700 is ridiculously overpriced. But when you brake down on the road? Well they screw you.
    This is a vid on what to check if you have turbo issues .
    Detroit DD15 Turbo Replacement Cost - YouTube
    Last edited: Jun 5, 2021
  7. truckdriver31

    truckdriver31 Road Train Member

    Sep 18, 2013
    i hate to say this. i really do. but this is just another case of a o/o or l/o. that doesn't have the money to fix this said unit. i see it all the time on here. turbo goes out. okay i'll take it to TTR freightliner repair serives Ccll. 4 hours later in the break room. what you mean its $9,300 to put a floor mat in. then the blame game starts. you have to put back money to pay up keep and repairs
    Last edited: Jun 5, 2021
  8. Badmon

    Badmon Heavy Load Member

    Oct 6, 2014
    Deep south
    But some are saying OP is getting charged too much. I hope to be an o/o one day but i can imagine the tightrope walk trying to get your repairs done without getting the bend over treatment in the process
  9. Rubber duck kw

    Rubber duck kw Road Train Member

    Dec 9, 2017
    The key to not getting bent over on repairs is staying far away from dealers. The farther you are from home the more likely you are to get the shaft on a repair bill even by the small shops, there comes a point you just have to take it to get moving unfortunately.
  10. scott180

    scott180 Road Train Member

    Dec 10, 2012
    Tooele, UT
    I'd be mad at paying $10 for an $1 part. The dollar amount is secondary to the price gouging over what a dealer already overcharges. It's the principal .
    Badmon, olddog_newtricks and nikmirbre Thank this.
  11. AModelCat

    AModelCat Road Train Member

    Jul 7, 2015
    I see things from the other side of the looking glass. All I can say is if you think its easy turning wrenches then by all means go ahead and do it yourself.
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