Carrier Assure

Discussion in 'Freight Broker Forum' started by nikmirbre, Apr 22, 2023.

  1. nikmirbre

    nikmirbre Road Train Member

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    [​IMG]

    Carrier Assure has received a service review about your company’s performance and work! Sign up for a free trial of Carrier Assure to read the review and respond. If the review is negative, we highly recommend that you file a response immediately because all reviews are visible to your customers. Tips to consider when responding:


    • Provide only factual information in your response
    • Be polite and avoid curse words even if you are angry and you feel the report is unfair
    • Try to resolve the situation with the customer

    Unlike other resources in the industry, Carrier Assure strives to bring shippers, brokers and carriers together. Stay tuned for our future product releases where you can view your company’s score and see how you can improve the score. We will also provide you access to view your customers’ scores and you can review customers as well. One day, everyone in our industry will have a performance score, not just carriers.
     
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  3. nikmirbre

    nikmirbre Road Train Member

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    You can sign up for a free trial but, you dont get to see anything...... Ive never heard of Carrier Assure
     
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  4. Dave_in_AZ

    Dave_in_AZ Road Train Member

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    Total marketing hustle.
     
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  5. Avrakotos

    Avrakotos Medium Load Member

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    Carrier 411 will email the report to the email on file when you established your authority.
     
  6. Dave_in_AZ

    Dave_in_AZ Road Train Member

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    It's initials are California. Tells you everything.
     
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  7. nikmirbre

    nikmirbre Road Train Member

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    Carrier 411 and Carrier Assure are separate companies from what I see
     
  8. wichris

    wichris Road Train Member

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    With rainbow colors also.
     
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  9. Avrakotos

    Avrakotos Medium Load Member

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    They are separate companies. Just noting that 411 sends your report and allows you to reply without a subscription. Unlike Assure who apparently makes you subscribe, as if a driver would ever need the services of Assure.
     
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  10. Justtryingtohelp

    Justtryingtohelp Bobtail Member

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    May 22, 2023
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    Carrier Assure's platform allows anyone to sign up for free and then leave reviews on any carrier they want. For example, you could sign up for free as "Americas Best Freight Brokerage Ever" as a company name. Then enter a carrier MC# of someone you didn't like and leave a review saying they stole your load.

    There's a youtube video called: Carrier Assure Flaw that shows exactly this. Someone made it and took (2) carriers score from a C to an F.

    The platform is a nightmare in my opinion. So easy for bad actors to go in and write horrible reviews for legitimate trucking companies.
     
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  11. Avrakotos

    Avrakotos Medium Load Member

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    Thankfully many brokers out there are actually competent and can read those reviews and make a sound judgement. I would advise to always articulate a good, professional response to each report. From personal experience, I know what brokers are the vindictive freight guard writers and who is not. If you reply to a Assure/411 report and sound like you have sense enough, i can over look it. OR ill ask you about it and see what you have to say.

    Now if all i see are double brokering reports, or 10 reports for late truck, that is a bit different.

    As for the Youtube video, im not sure who would waste so much time and effort to fraudulently report a carrier for something made up. Im sure its possible, but i dont know anyone who would do it.
     
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