Carrier411 negative freightguard report

Discussion in 'Freight Broker Forum' started by owner/op, Oct 22, 2017.

  1. owner/op

    owner/op Bobtail Member

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    Recently i was trying to book a load, and one broker told me he cannot give me a load because of negative freightguard report for cancelling load after accepting( which is not true). What can i do in this case and how important this report to another brokers?
     
  2. Shock Therapy

    Shock Therapy Road Train Member

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    @boredsocial might be able to give you some advise, he should be along shortly I hope
     
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  3. PPDCT

    PPDCT Road Train Member

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    Depends. I run every carrier I put on a load through carrier411 first. Carrier411 also allows you an option to issue a rebuttal on any FreightGuards you receive. If I see one report, amd that some time ago, I'll leave it be. I have opted not to call carriers though, that have multiple reports in a short span.

    For me, what's more important though, is your safety ratings. FreightGuards are a bit of he said/she said. The safety ratings though... those aren't arbitrary. If you've got #### scores, I'm not putting you on important freight. My company won't use you if you have two or more safety score categories in which your percentiles are above 80%.
     
  4. boredsocial

    boredsocial Road Train Member

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    The important thing is to make sure you contest it with freight guard. They should allow you to write your version of events as a response. When brokers don't see a response we (usually correctly) assume that it's true and the carrier didn't even care enough to argue about it.

    And this is the answer to the '#### 'em what are they gonna do?' question when it's aimed towards brokers.
     
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  5. owner/op

    owner/op Bobtail Member

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    Well I wrote my response right away, but what I found out from other dispatchers a lot brokers don't even read this reports... most frustreighting to me that i didn't do anything wrong and now I have shadow on my company's name unfairly
     
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  6. boredsocial

    boredsocial Road Train Member

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    When you dispute it frequently it gets deleted. I don't know how freight guard handles it and I'm generally not the person doing the disputing so I don't know much more about it than that.

    I can tell you that I wouldn't let a 'waaaah he fell out on me' write up stop me from using someone. Yeah it sucks, but unless it was 5pm on a Friday and you told them you would be there repeatedly it's not a legit complaint.

    I had a carrier tell me point blank not to use the replacement truck that I'd found to cover a truck they were having trouble scheduling once. When that truck didn't show up I was mad enough to write someone up because they had not just not shown up, but had actually stopped me from fixing the problem. I was a lot more mad about the lying than I was about the truck not being available.
     
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  7. PPDCT

    PPDCT Road Train Member

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    Can confirm. I've written one FG in the last year, and that for a very similar reason as described above. Costing me a customer because you failed to follow up on what you promised multiple times is the fastest way to have me write you up somewhere.
     
  8. boredsocial

    boredsocial Road Train Member

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    In fairness any customer that fired you for a trucking company screwing you over already had one foot out the door. You can't ACTUALLY blame the straw that broke the camels back. It was the 800 pounds of whatever else (probably heavily related to rates #### near doubling this summer and all the shortcuts we all took to get our responsibilities handled cost effectively for the customers) that caused the back to fracture not the last event.

    That doesn't make the trucking company any better though. That kind of thing happening randomly 2-3 times in a short time period CAN cost people real money, so doing it is NOT ok. I'm sorry but if you tell me something it had better be what you believed to be true at the time. If I find out you told me a lie about the substance of things I won't be letting it go.
     
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  9. PPDCT

    PPDCT Road Train Member

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    Should've been more clear- it was the first deal with this guy- this back in February, and with a carrier I'd previously used. But yeah, neither here nor there. The point that I was trying to make is that there are few things that merit a full-on freightguard report, and a complete service failure after repeated promises that your guy would be there literally any time on Friday constitutes one in my book.
     
  10. boredsocial

    boredsocial Road Train Member

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    I feel for you. I lost Dole on my third load with them over a trucking company putting a solo in instead of a Team. The early stages are when we are the absolute MOST exposed to losing the customer. To the point where I don't consider a customer real until around the 100 load mark. A lot of it is just blind luck from my experience. Interestingly one of my bigger customers told me she has no idea how good/bad a broker is until something goes really wrong on her freight.
     
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