Claims

I'm dealing with insurance for the first time about the claim.

The receiver passed the claim to their insurance agency to handle. They are trying to negotiate the quote not with us, but with the shop?

Is that normal procedure?

Do you also make your own invoice to the insurance claim? Like for temporary materials you might have bought to secure the trailer, time? Or lost time from work? I think that one is handled in courts. I wouldn't want to go that way if they are covering for repairs. Just the money spent on repairs. If you handled claims, what's done usually?

 

Can someone say how claims are handled? And how can you stand up for yourself?
What's usually done?
How do handle claims?

 

@Midwest Trucker

How do you handle claims?
But if the party admitted their fault what tips would you give if dealing with their insurance?
What information do you give? What information you keep to yourself?

 

Is it really necessary to lawyer up?
They admitted their fault.

 

At the receiver during the unloading they ran into the wall inside, cracking it on the outside too. The receiver told me to get an estimate, so I did. And now they sent it to their insurance to cover. The insurance agent notified he is trying to agree on the price with the shop. But then their insurance asked me today for more photos of the damage.
The receiver took a lot more photos than me. I sent a few I had to the receiver. The shop personally evaluated it.
Now the damage is temporarily covered to protect it from outside elements. No additional photos can be taken now.
They did receive the detailed copy from the shop of the appraisal.
Tell you honestly I don't want to submit detailed photos. Then they will say that was not on the photo or something like that. Who knows.

If someone has an accident and doesn't report a shoulder injury but then later reports it then it happens often that insurance carrier will say you didn't report that?
So, I'm not trying to get into specifics. I let the shop do that. I told them to contact the shop.
Do you ask their insurance to cover for a trailer rental while it's in shop?