Cummins ISX Overhaul

Discussion in 'Trucks [ Eighteen Wheelers ]' started by Kallin, May 28, 2017.

  1. Kallin

    Kallin Bobtail Member

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    Oct 14, 2011
    Fort Worth, TX
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    My analogy of this is as follows:

    Your home needs a new roof. You hire me to come and put shingles on your roof. The cost will be $10K. I remove the old shingles and put the new shingles on. You pay me the $10K and everyone is happy. It rain that night and your house leaks. You give me a call and I tell you "Oh yea, your wood sheeting needed to be replaced" . :)
     
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  3. AModelCat

    AModelCat Road Train Member

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    The repair industry doesn't work like that. The next guy through the door would get his bill and say "I didn't authorize you to change my injectors! You can eat the cost or pull them out because I'm not paying!" I actually had that happen while doing a top end repair on an industrial engine. Customer only authorized a new head and headgasket. Shop manager ordered new injectors as well. Customer freaked because he just forked out nearly $4k for injectors 3 months prior to the head cracking.
     
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  4. Kallin

    Kallin Bobtail Member

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    Oct 14, 2011
    Fort Worth, TX
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    Yea, well Cummins knew the intentions of getting an overhaul (at least they were told) and never discussed injectors with us. It would have taken one phone call to discuss exactly what was being done in this overhaul. . I was not given anything in writing on what the overhaul would cover or not cover or what would happen. I was wrong in figuring Cummins had my better interests and would do a complete job.
     
  5. Heavyd

    Heavyd Road Train Member

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    This is the truth right here! We have this fight all the time too.
     
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  6. AModelCat

    AModelCat Road Train Member

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    Its like a restaurant really. You tell them exactly what you want done and it gets done. How would you feel if you had just slapped a new turbo and injectors on the engine the month before and then you get a bill for a new turbo and injectors again? They can't read minds. They have no idea what has or hasn't been done to your engine. You should have been given a quote before the truck even entered the shop outlining everything that was going to be done and the cost. A lot of times a shop won't even have a tech put a wrench on it until the customer signs an authorization for the work.
     
  7. Tug Toy

    Tug Toy Road Train Member

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    Good luck!!! I would be all over that first shop that did the first repair. I would have the truck towed back there and start get Cummins corporate involved right away.

    It's shocking really how little passion and work ethics Cummins employees have. It took me over 4 weeks to find out warranty information on the Cummins crate motor I just put in my truck. 2 sales guys told me they would call me back the next day with motor pricing and never did. I even called one back to remind them. The third guy did a decent job till the bill was paid and the motor was delivered. Then couldn't get them to come pick up the core!!! Lol

    Good luck.
     
  8. Kallin

    Kallin Bobtail Member

    16
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    Oct 14, 2011
    Fort Worth, TX
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    No signature on anything prior to the picking up of the truck. No asking me any questions what had or had not been done to the truck prior to ending up at Cummins. They first diagnosed the truck and we said inframe overhaul. They gave us a price for the overhaul before the truck arrived at their location via towing. It is all such a nightmare. First time I have ever been involved in an overhaul.
     
  9. Kallin

    Kallin Bobtail Member

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    Oct 14, 2011
    Fort Worth, TX
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    Thanks! It is downright disgusting the ethics involved in this situation. I would haul it back to the original Cummins shop but the tow bill would be more than I can afford!! lol The common line has been "this is unfortunate". Cummins corporate says we do not replace injectors in our overhauls...but how is a business owner supposed to know this if they do not tell you from the beginning.

    Sorry to hear about your issue. I hope it all worked out for your in the end, Tug Toy!
     
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  10. AModelCat

    AModelCat Road Train Member

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    Knowing what questions to ask is half the battle. I would've asked for a complete breakdown of everything that would be replaced beforehand. If they can't provide that in writing, I wouldn't let them touch it. Its unfortunate that your hand was forced due to a breakdown. Its better if a guy can catch a potential failure beforehand and schedule a major repair. Gives you more time to think over everything you want done.
     
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  11. Tug Toy

    Tug Toy Road Train Member

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    IMG_2042.JPG I spent 6 weeks deciding what I was going to do and collecting all the information in writing before I even started. Fortunately my truck was still running when I pulled it in the shop to do the engine swap.
     
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