Dehumanizing Language...

They can call me turd for all I care as long as they load/unload quickly.

 

Every time we are encounter a nasty clerk at the shipper/receiver my teammate always wants to take revenge for me bysaying something. I keep reminding him that their life sucks which is bad enough and they will be nothing more than a forgotten memory in 20 minutes. Him and I think very differently.

 

I feel the same way. I go home where I am happy and surrounded by family that loves me. I bet that they're just as miserable outside of work as they are when they were there. I actually feel sorry for them.

 

Quoted for truth!

It also doesn't hurt to have some piece of big 'ol heavy equipment you could wreck their house with on there!!!

 

Don't have that problem pulling a flatbed. They call me "driver", but with a smile and a handshake. If I see them a few times we'll learn one another's names, and usually have time to chat a good 5-20 minutes after our work is done.

Leave the door slamming to the stained/stretched t-shirt flip-flop aficionados and back under a trailer where professionalism is recognized and reciprocated.

 

Words hurt.............

 

Butthole.....

 

I don't get the thought that you have to be polite because you're representing your company. The person being rude to you is also representing their company. It goes both ways.

That said, I try to be professional and polite because that's the human thing to do. It's rare I treated badly but I'm usually going to smaller places.

A couple months ago I did run into a miserable sob at one shipper. I stayed polite and professional though he did get raised eyebrow at one point. Once loaded he came out with the paperwork and the seal. At that time he apologized for being rude, he was having a really bad day. We all have those now and then.

Sure, some people are just miserable but that's their problem.

 

We'll I hate it when you're standing at the window and the window is open, you can be there like 20 mins and there will usually be 3 people who see you standing there but not one will acknowledge that your are even there.

i try to do my best to be nice but there does become a point when those being rude start really hitting my buttons, for them I say ok I head back to truck and leave, when they start cussing me, that's when the gloves come off.

I got a loader fired for telling me to move my pos over there and he would bring me my paperwork, really wrong thing for him to say to me I told him since he thought I had a pos equipment I didn't need to haul his bs. And to pull his crap off. Needless to say the guy got fired, and the manager apologized for him. Nobody calls my truck a pos except for me.

 

Patience and being nice always wins. Anger only escalates the situation and costs you time. Besides that you need to control your stress level. Being stressed all the time is not healthy.

If you want to get by a difficult woman clerk start talking about how pretty her nails are. It works every time.

Someone that takes it to the limit and really pushes your buttons then call your dispatcher and let them or your CSR do the talking. When two CSRs talk then it usually gets resolved peacefully and in a civil manner.


As far as being behind a cage, that extends from the sour apples. Even trucking companies hide behind locked doors. I had one dispatcher with a gun strapped under his desk. There's a lot of stress in this business if you let it. The trick is not to let it bother you.