Delphi Sirius XM radio

I have seen this Radio in a bunch of different trucks. I have personally had it in a Mac a couple different freightliner‘s and now in a 2014 western star. One problem I’ve had with this radio in all the trucks as it randomly defaults to the radio ID. I feel like it’s in a demo mode or something and just needs to be turned off fori it to stop doing it but I’ve been through the manual I’ve been through all the settings that I can find and can’t seem to find anything to turn it off.
Does anybody have any information on how to stop it from defaulting back to channel 1 radio ID?
yes I have an active subscription to the radio.

 

Bump

 

Thanks for the reply. I have done the signal refresh a few time and my subscription has never expired. This is a daily thing with this brand of radio.