Do not depend on Apple Care

I have had many good experiences with Apple. Tech support is great. But this time started with their computer. Through the apple care app on my iPad. That computer knew me through those. But demanded my phone number be working for a text to verify me. When my phone didn’t work. Followed with nothing but patronization covering up for their computer. Tech support finally got the phone out to me. That computer caused me a huge hassle. All of them are bowing to their computer. And the computer is dis functional.

 

You need a screen photo of shipping you a phone.

 

I showed all of them bowing to their computer. Apple, Samsung, and Best Buy. All of them. This is something they’re doing now(?) more of? Only one I’ve seen recently overriding their computer with common horse sense and earnest business dealing is att.

 

I admit. My last call to Apple customer support. She wanted to know everything. Wrote it up. Said give them a couple days with the new phone they sent me. That I sent right back. Then call in for at least refund of my $99 shipping and $14 apple care. (I had told a “supervisor” to cancel the apple care a week earlier.) She said she wrote up this case to get somebody to look at it. It was all very wrong and wronged me. I’m looking for time to call in. I need to head to a pickup right now.

 

Yes I am completely pissed at apple. So much. I ate my cost of a iPhone 13max pro 3 months old. I will not have another iPhone.