Estes sucks

are you even anywhere's on a route that Estes travels, or are you out of the way for them to reach in a timely fashion?
Stupid question. If Estes accepts the assignment....then his business is "in route". Other wise Estes needs to say when he calls to book the delivery "We're sorry...we don't go there".

are there other businesses where you are that use Estes?
Got nothing to do with it.....his business can be in the middle of nowhere----if Estes accepts the assignment THEY need to make things work.

they may also be lacking a few p&d drivers. maybe they are on vacation and others have to fill in to take up the over flow?
Not the business owners problem. He paid a carrier to deliver freight---what ever else may be going on, the carrier needs to deliver the dang freight!

there are many reasons for this, maybe you have to call at an earlier time?
It's LTL dude (wanted to say "dummy" but that would be name calling, and it's not allowed---so I'll go with dude}....if I call today (and pay the over-inflated price) and tell you I want it tomorrow, and the carrier accepts the assignment, it's on the carrier to 'get it done'.

do you even have enough freight for them to stop there?
Again; it is LTL! It can be one skid. He paid....they accepted....THEY need to get the darn freight there in time, every time.

like for instance, daily freight? (sounds to me by your description, you only ship out once a week, or maybe 2-3 times a month)..that to me, just doesn't warrant you to be on my list for pick ups.
You really don't understand LTL do you?

do you have a lot of freight or one piece?
3 times you asked that same question...not once have you made any sense. You're starting to....scratch that....you ARE annoying the **** out of me.

if it were me and i had a route where a customer only uses me once per month, or ships so little, i would NOT cater to that customer, over the ones that really butter my bread.
Bad business...and narcissistic. He IS a customer...and he paid for a spot on that trailer. Are you serious? Or, what is your story?

if you cannot guarantee daily loads or more then one item, you'd be a waste of time.
Proves you don't know squat about squat. A POTENTIAL customer, is just as good as a customer. It's called "business".


I'm on @Bitterharbor35 's side...Estes booked the movement; Estes need to make it happen no matter what. Period, and plain and simple. No freaking excuses!

 

I couldn't have said that any better!

 

Good thing we're in America...because it is ok to disagree with one another. Pick-up or delivery...if Estes accepts the job, and gets paid for the job, then they need to do the darn job. Period. And when I pay for goods and/or services, I expect to the same treatment as everyone else.

 

If Estes doesn't want the guy's business, because of the reason's you state, they should be upfront about it. "Sorry, not interested, we can't give the service you expect."

 

this is true. maybe by ignoring him too they are telling him to bug off.

i agree with you.

 

First time they're late, understandable. Second time, I call them and cancel and never use them again.

 

10 times? Who's the fool?