Furniture Row Express

This is my formal complaint against Peach State Freightliner located at 6535 Crescent Drive, Norcross , GA.

I drive a 2012 Coronado with 93k miles and needed some warranty work done before it expires at 100k. I dropped my truck off on Friday Nov 2[SUP]nd[/SUP], 2012. I advised the first main concern was the A/C Compressor was burning and smelled like a electrical fire and oil residue all over that area. The second concern was a fuse blowing intermittingly with the driver door. Third was a excessive squeaking sound coming from pass side fuse box area. This shop did not start service until Monday and then only fixed the 2[SUP]nd[/SUP] and 3[SUP]rd[/SUP] concerns never bothering to look at the main concern. This is a safety concern that was ignored by this shop.

I called Tuesday and advised by my manager in my company to pull the truck out and we will get it fixed at a more reliable and reputable shop. I complied and showed up at 1945 at said location shop and noticed two guys in one office one sitting the other standing which one of them happened to be the shop foreman. There was three more guys standing behind this office one was eating while standing. I found only one other guy to be actually working on a truck and he was underneath messing with a drive shaft in bay 1. These guys were not dirty, did not appear to be working and didn't have any sense of urgency whatsoever. If you are truly working on a diesel truck and working your going to be dirty. Anyone who has been around trucks or military knows what a working shop looks like and don't. This shop is not the place to bring anything. Do not waste your time. There is a severe lack of supervision here. It doesn't take 4 days to diagnose my minor issues. I advised them about the compressor during the write up and it could have been ordered. In my opinion this shop does not like doing warranty work and that's why they dragged their feet on my work order.

I called and talked with owners of this establishment and were willing to fix it right away after the fact but if they were that busy and backed up my truck should not be waiting for the evening shift to come repair but a consistent work in progress. Their employees should be taking split breaks not everyone at once. And how do you stay so clean?

[FONT=&quot]Again, don't waste your time with this company find any place else. [/FONT]

 

BTW, guys I am only going to receive 75 dollars on that 9 hour wait (less than minimum wage) from the broker who said it was a appointment and it really wasn't a set appointment. I had great response from the ladies there apologizing for the mix up and I appreciate them but I will not be taking loads from them respectfully and advised my planners as such. This whole fiasco coming back from home time from truck repair to waiting caused me to lose my chance to bring my dog on board before winter really sets in now we have to wait tell spring.

 

Ok set to leave Saturday night. head to denver to start monday morning on my training to be a FRE driver see you all out there soon......

 

welcome aboard;hope everything works out and u really like it here.if u have any questions about this job or fre,just holler out here on this site and someone will have an answer.i am sure u wont go threw something the rest of us have not gone threw.most everything here is really good...just my opinion...at least its been really good for me...the staff are not perfect but i have nthing but good for them,especialy after working for other companies.just remember what efon was saying, u make ur own desisions and make ur own way.its almost like being an owner op. everything is up to u...just be on time

 

Thanks holycow, we will be fine. i do appriciate all the info i have gotten from you all, and look foword to running into you guys out there. i really like the idea to work as a team, because everywhere else i have worked like that it made it much easier and just an all a round better enviroment for everybody

 

I'm at the terminal Mississippi it looks great looking at all the trailers under 100 about to get the heck outta here, and not on the roads anymore. I'm tired to pull my back muscles out. last massage I had it took 2 hours the knots in my back on the right side all from jerking on that stupid pin.

 

I'm picking up trailer 98 going to Denver, I'll be there Sunday afternoon if anybody's around

 

Heard through the rumor mill today that we are getting 50 trailers in not 35. Also, we will be hauling more Tyson loads and soon we will be hauling more of our own freight, out of Denver, when one of the outside carrier contracts expires soon. Good news indeed.