Goodbye Rand McCrappy

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Michael H, Sep 26, 2020.

  1. Michael H

    Michael H Medium Load Member

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    Over the last two weeks, I've been trying to send three units back to RM for repair. All three had the exact same problem, one day they decided they weren't going to turn on anymore.

    What I got was two weeks of run-around and hoops to jump through. I explained I knew the units were out of warranty and would gladly pay the repair costs. All I asked for was an address to send them to.

    Nope, they wanted numbers I couldn't provide because their crappy labels faded. I explained that. Nope, repeats of the same reply.

    I gave them an ultimatum, send me the address for repair or lose a customer. Still more run around.

    Today, I free myself of the worst possible customer no-service on the planet. I'd rather call Microsoft for tech support than call or email these folks again.

    Their unwillingness to repair their own crappy product speaks volumes...for their competition. Why they would put someone through so much hassle is beyond me. I wasn't trying to get anything for free. I told them up front I was willing to pay. This is what you get when you turn your company over to socially dysfunctional millennials who can't see past their canned replies and practice actual human level customer service.

    I now have switched over to Garmin. I encourage all of you to dump your RM devices and switch, too. Someday, some company out there is going to realize that scripts and snarky attitudes aren't what customers want. That company is going to make a killing when word gets out.
     
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  3. xsetra

    xsetra Road Train Member

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    I have a RM GPS. It's worked well over 5 years.
    Maybe RM doesn't repair the items. They just replace entire unit under warranty.

    No repair shop in house, so the person you talked to, really didn't know an answer to give you.
     
  4. markk

    markk Light Load Member

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    I own a useless rand. It was not worth the money. some routes that are only a couple hours would show as 5 or 6 hours. Never worked in places like KC. Hard to change anything cuz had to tap hard on it and finally cracked the screen. Every time I would hit a bump it would turn off. The list goes on. Did not use it for a couple years and it no longer turns on.
    I just use Hammer now if I need a map.
     
    Snow Hater Thanks this.
  5. Oor

    Oor Road Train Member

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    The 730 still works better than the 740, which they obviously knew was a pos, because the 750 came out only a couple months later.

    Haven't tested the 750, but after selling me the 740, gonna go Garmin or tablet based on the next one.

    Can't recommend them any more.
     
    tscottme Thanks this.
  6. Snow Hater

    Snow Hater Light Load Member

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    I've been using Hammer since I started driving about 8 mos ago. Once I figured out most of the glitches, and they were few, were because of my phone my confidence in it went way up. I can't remember the last time there was a glitch. I'm running Geotab now and run Hammer along side because Geotab doesn't always get it right.
     
    markk Thanks this.
  7. BoostedTeg

    BoostedTeg Road Train Member

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    Boise ID
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    I had the same problem with garmin now I don’t even use a gps.
     
    markk Thanks this.
  8. markk

    markk Light Load Member

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    Nov 14, 2011
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    I have not used one in years. Mostly do the same thing every day but when I need to go somewhere else I usually just open up hammer and look at the map. Fairly accurate.
    Google on the other hand has sent me the wrong way many times. " turn right...now make a uturn...."
     
    BoostedTeg Thanks this.
  9. WX4JCW

    WX4JCW Light Load Member

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    the only thing I really like about the Rands is the ETA which accurately reflects the time zone, I've tried Garmin but I couldn't really get used to it, the new Rand 2.0 routing sucks badly, if Garmin could fix the ETA issue I would switch
     
  10. Trucking in Tennessee

    Trucking in Tennessee Road Train Member

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    My Dezl770 always gives the correct ETA for the time zone I am going to. If yours won't, switch to hours to get there and do the math.
     
    Blue Zombie Trucker Thanks this.
  11. Blue Zombie Trucker

    Blue Zombie Trucker Light Load Member

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    My 780 does this correctly also.
    It does some other things wrong, though. It loves to send me out of route, then 2 left turns or a u turn, that sort of thing.

    Once it craps out, I'm going back to Smart Truck Route 2, I'll put it on a small tablet and be happy again.

    For the MOST part, my Dezl 780 is ok, but definitely not a good value for the price. The occasional routing error alone is ridiculous, and handled far better by an app that costs less than 5 bucks a month.
     
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