Call tell that phone teller to give you the mobile number rorschach ext of the person in charge. Step 2. Go in person if it seems like a hot one. Step 3. As my dad says keep constant contact, ie how I prefer save the special contact under favorites or under any storage contacts on your email, and contact them as if you already have a contract with them.. Step4. Don't lose your shipper under any contract especially by being complacent with maintenance and the "consistent receiver you go too tell the shipper guys.