How to improve your technology

We are starting a company to improve efficiency of trucking. In Spain alone there are 5,000 trucks that are off the road due to freight forwarders choosing their own people. We want to change that.

I want to know how you use technology:

1.) How have smart phones changed your operations?

2.) Do current 3rd parties do a good job giving your team full ownership in the loads.

3.) How can technology improve your business?

4.) Would a cell phone application simplify your life if it organized your pick ups and drop offs and allowed you to bid yourself for loads.

5.) In general, what can be improved in your market.