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I am a Freight Broker at TQL - looking for conversation and dialogue

Discussion in 'Freight Broker Forum' started by Logistics_Bear, Jul 1, 2014.

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Lady K Road Train Member

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Nice true blue!

What gets me with TQL (and sometimes, but not as often with other large brokerages) is their posting the same load using various different origins and destinations... Or the notorious bait and switch, "oh THAT load got covered, but I have this one"... Sigh

Lady K, Dec 20, 2014

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true blue Medium Load Member

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Lady K said: ↑

Nice true blue!

What gets me with TQL (and sometimes, but not as often with other large brokerages) is their posting the same load using various different origins and destinations... Or the notorious bait and switch, "oh THAT load got covered, but I have this one"... Sigh
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You're right, Lady K. TQL is notorious for that, and a couple of other brokers. They're the ones I've stopped calling on their loads. Since they don't have the decency to post it as it really is, they tick me off when I waste my cell phone batteries on their stupid post. Or, if I'm home, it's still a waste of time. I boycotted them, unless I'm stuck in an area and have to make the call. If it's still a fishing post, then I just hang up on them.

true blue, Dec 31, 2014

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chimbotano Heavy Load Member

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Logistics_Bear said: ↑

First off, I realize TQL has a bad reputation with many carriers and drivers out there. Frankly, this is not without reason. There are many brokers working at my company that treat drivers and carriers horribly. I have heard of and have personally seen instances where broker negligence was clearly happening and drivers were refused legitimate requests for detention, TONUs, or were intentionally given false information about pick ups and drops of a load. It is an unsustainable business model at best, and truthfully, a dishonest and deplorable way of conducting oneself that should be met with disciplinary action.

If you have been involved in a situation like this, or have dealt with an impolite broker with our company, I truly regret this and apologize, for what that is worth.

I rely on carriers for my business and livelihood. Carriers and drivers are putting in the long and hard miles, dealing with God knows what on the open road. Without you, I would not have a job. To those of you that are willing to work with us, even after being burned by a less than quality broker, thank you.

I believe that brokers and carriers should have open and quality relationships. We provide a service to both our customers that need freight moved, and carriers that are looking for freight to move. No one can be 100% knowledgable of every market, and no one can always find freight to move in every corner of the country. It is my job to find you loads that pay a fair rate, find you backhauls to take you out of places that might not have many loads moving, and to provide you with accurate information regarding the loads I am working on. If a customer is not willing to pay a fair rate, I tell them I will not be able to move the load. There is no use in wasting my time and yours quoting lanes at ridiculously low rates. It offends you, and I have many other things I could be working on.

Now, having said all of that, there are many shady carriers out there as well. I have personally dealt with them several times, so I understand your pain in dealing with shady brokers. Bad apples can be found anywhere in any industry. I truly wish there was a way to find polite and honest brokers / carriers to work with, so everyone can weed out the individuals that give the rest a bad name.

Thanks everyone for reading. I've been lurking here for awhile, and I finally felt the need to stand up and begin a conversation. Again, I would not have a job without all of you, and I hope one day to provide you a load at a fair rate. I am also choosing not to disclose my identity or contact information - not really sure who reads this forum and not sure how this conversation will turn.

If anyone has any questions for me - I will address them as honestly as possible. From company structure, my thoughts on dealing with bad brokers, margins brokers typically make on loads, anything is fair game. Ask away. I am open to any and all conversation and will be completely transparent. I have great carriers that I work with and would love to further build those relationships, whether it's with me directly or just with my company. There are brokers at TQL that care about carriers and understand that you are one of the most important variables in the equation.

Thanks to anyone that reads this, and I am looking forward to any conversation possible.
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chimbotano, Jan 29, 2016

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Flipflops Heavy Load Member

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jusg book a load with TQL to cancel on it 30 mins before pick up. Who seriously cares about them? I don't. And I find joy to give them the worst services and so on. No matter how many times I block them or they black liste they call somehow. From now on I book every load and never show up for any. #### them!!!

Flipflops, Jan 30, 2016

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Skate-Board Road Train Member

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Just noticed Lady K's avatar. Geezus, ever heard of a razor or No No for women?

Skate-Board, Jan 30, 2016

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aussiejosh Road Train Member

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Logistics_Bear said: ↑

There are brokers that will post loads into any city within a 500 mile radius, regardless if they have a load going into there or not. But the issue does not solely lie with brokers. Carrier companies also post available trucks multiple times in multiple cities. I have experienced carriers posting available trucks, and when I call them to see if their truck is available, it's" I'm just seeing what the market is like in that area." Bad apples everywhere. Also, I have had issues with loads still showing as available after deleting them. Internet truck stop seems to be the worst for this. Not sure how to fix this issue, but it has happened to me before.
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I'd thought about starting up my own company however when i see the issues that O/O have with brokers i think i'd rather just drive for someone else and let them handle the stress of finding loads and collecting money. The issue about trucks being available or loads could be resolved if you used the system the taxi industry uses, a cab will log into a suburb or city which shows its available once it gets a job it gets logged out so only available vehicles are listed. No time wasted calling booked vehicles, jobs are offered to available cabs and they can except or reject the job, it goes down the rank until someone accepts the job, can't see why this system wouldn't work with shipping and brokers for load allocation.

Last edited: Feb 4, 2016

aussiejosh, Feb 4, 2016

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BoazTrucker Light Load Member

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gokiddogo said: ↑

.
4. learn how to use a load board. If the load is in a small town PUT THE NAME OF THAT SMALL TOWN - NOT THE NEAREST METROPOLIS!!!!!!!!!!!!!!! Also list it ONE time. Exact city to exact city. The trucks you want to load will have a basic idea of a rate they want before they call you. Also, once you cover the load, please take it off the load board. If I always hear "sorry its already covered" then I will assume any load in the future that is posted is already covered and not bother calling.
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Amen...
ME:"Im calling about that load in Huntsville, AL...."
BROKER:"Yeah it actually picks up 418 miles away in St Louis"

BoazTrucker, Feb 4, 2016

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Thomasnet.com

coffee mug, Feb 4, 2016

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Flipflops Heavy Load Member

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BoazTrucker said: ↑

Amen...
ME:"Im calling about that load in Huntsville, AL...."
BROKER:"Yeah it actually picks up 418 miles away in St Louis"
Click to expand...

me: I see you have a load in St. Louis
tQL: yeah it's going to Miami for $1300.
Me: 1300 to miami???!?! I need $5000
Tql: we got a guy in Huntsville,AL willing to do it for $1400, but you're closer so you can do it for $1300

Lol

Flipflops, Feb 5, 2016

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whitewings Light Load Member

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Hello did you guys lose the Dhl account out of Hebron Kentucky

whitewings, Feb 7, 2016

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