Independent Dispatcher experiences?

Discussion in 'Ask An Owner Operator' started by D2TD, Jan 19, 2022.

  1. D2TD

    D2TD Bobtail Member

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    Hello. So for a few weeks I've been trying to figure out ways to set myself apart from the hundreds of people on FB groups when it comes to starting a new dispatch business. I don't want to type a bunch of questions if nobody is willing to answer. So I will start with the 2 most important to me.

    What are the most negative things you've experienced with bad dispatchers?
    What are some things I could do to make o/o happy? Like above and beyond happy.

    That would be a great start. If anyone out here would let me pick their brain for a few (ok, a lot) more questions I'd appreciate it.

    A little about me. I drove a Street Sweeper for 2 years. I finally got my Class A in August but during training with a big company they told me my position/hours had suddenly changed. I decided to go local and drive dumps. That was the end of my driving career. I developed vertigo and they will not clear me to return to driving. So essentially my whole world was flipped upside down and now I'm stuck at home. I decided I wanted to stay in the field and help drivers however I can. Any advice and answers to questions are greatly appreciated. I want to run an honest and reliable service. Thanks for any help
     
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  3. Dino soar

    Dino soar Road Train Member

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    Well if that's what you want to do you have to understand the rates first of all. All through the country the rates are different some places pay well some do not. Different kinds of freight also pay differently. Time of year can also affect the pricing.

    Not knocking you at all but if that's what you want to do I would think you have quite a bit to learn. And plus if you have never dealt with Brokers and you've never dealt with rate confirmations and carrier packets you have some hurdles to jump over to get started.

    There also are legal agreements and power of attorney and things such as that to consider. And again I'm not knocking you but there are people that are doing this they were dispatchers for big companies or that type of thing that have a lot of experience with this.

    I would suggest you look around at some other dispatching companies and see would kind of a percentage they charge and what they offer.

    But I have to tell you most owner-operators want to book their own Freight. Now I do think there is some kind of a market for dispatchers but most owner operators or small fleets are going to want someone that can free their time up and just do it and get them at least as good of a rate as they could have gotten themselves. But honestly they probably are going to expect you to do better.

    Use the search button on this site if you want to learn more about rate confirmations and carrier packets and problem loads and how to deal with brokers there might even be some threads about dispatchers Etc.
     
    Don Benham, SnowFall and D2TD Thank this.
  4. ESAFO

    ESAFO Light Load Member

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    1. DO NOT LIE TO THE DRIVERS
    2. To earn respect you have to give respect
    3. Load options
    4. Trust there decisions if they have a issue at job site
    5. Never force them into anything
    6. Never guarantee a customer anything if it's questionable i'll do my best

    7. DO NOT LIE TO THE DRIVERS
    The rest will fall into place & you will learn hands on as you go.
     
    D2TD and God prefers Diesels Thank this.
  5. ProfessionalNoticer

    ProfessionalNoticer Road Train Member

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    So you want to learn the business while letting the carrier endure the brunt of your mistakes? Crazy talk.
     
  6. God prefers Diesels

    God prefers Diesels Road Train Member

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    I thought that was how it already worked!!
     
  7. Ridgeline

    Ridgeline Road Train Member

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    Look OP, LETS BE REAL …

    If you are not bringing me direct customers from a pool of customers you have, then it is a waste of my time.
     
  8. D2TD

    D2TD Bobtail Member

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    Dec 29, 2021
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    No offense taken. I appreciate the advice, I didn't want to make my post any longer than it was.. But I didn't just decide this overnight. I lost my job late October and I have a neurologist telling me to file for disability. NOT an option for me at 45. I have been googling/researching everything since November 1st. DAT wont let me do anything but demo mode without an mc# so I've practiced a lot with the demo. I have a lady who is going to show me the ropes once my llc finalizes in the next 2 weeks. I know some rate cons can be super long and I've been researching the red flags to watch out for. I have carrier packets made. It looks like most dispatchers are doing 5-10% I was thinking about doing 7% and if a driver is a runner and brings in $7500 a week he gets 1% knocked off for every week he achieves that goal. I know the most important thing is figuring out a drivers cpm including his pay. I read an article that half of new truck loans default in the first year. If it's true that is sad. Markets.. I know they can change and seasonal crops affect the areas. It seemed like midwest is decent for the truck types I want to cover (dry van, reefer, flatbed). Generally avoid the Rockies. North and South Dakota. Getting a high paying load into Florida can be a trap if you don't know what your'e doing. Most drivers don't want NYC and loads NE past Pa can be difficult for a backhaul. I know I have more to learn but I'm dedicated to being the best I can be at this. I know there are shady brokers. I'm hoping in a few months I will develop relationships with the trustworthy, non greedy ones.
     
  9. D2TD

    D2TD Bobtail Member

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    Are you in the dispatch business?
    Thank you for the input. Luckily I'm as honest as they come. I know a lot of these Facebook group newbies think a driver is their employee and they can force loads. Not the case, unless they are working under your MC# and insurance. I will always have my partners back but will not tolerate unprofessional behavior (aggressiveness, threats, and so on.) That would be a dealbreaker. If it's someone I have a relationship with for other drivers. I would promise never to send him/her back there if they felt slighted or disrespected though. It would be addressed.
     
  10. D2TD

    D2TD Bobtail Member

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    I think you are mixing up dispatchers and brokers. Brokers have a pool of customers. It is illegal for a dispatcher to call shippers and have "lanes." Now I can call a shipper on behalf of an individual carrier with MC# and negotiate for that specific driver. I cannot, however, call a shipper and say here are my 4 drivers.. find me loads.
     
    SnowFall Thanks this.
  11. D2TD

    D2TD Bobtail Member

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    Dec 29, 2021
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    With all due respect, Sir, I have been heavily researching this for 3 months almost. I do not know it all and everyone makes mistakes.. even the big companies who half-### train people and call them dispatchers. I will try my best not to make them. I would never do anything to negatively affect my partner carriers. If I'm unsure of something I'm a member of 5 dispatch groups that will answer questions pretty promptly. Thanks for your input.. but it didn't quite answer the topic.
     
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