Is RAND McNally ELD dead web site is down since Monday

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by terryt, Nov 24, 2020.

  1. terryt

    terryt Medium Load Member

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    Leased to a tanker company that uses Rand McCarpy and the web site and the ELD connection to the cloud and connection to the Rand severer has not worked since Sunday 11/22/2020. Just found out they filed for bankruptcy in 2018 and was sold to a holding company last week also. Some thing has really gone wrong. Surprised no one else is talking about this. OOIDA had a small article about it today that you can not certify your logs. Also you can not upload your last eight days to go on paper.
     
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  3. 48stater

    48stater Light Load Member

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    In the same boat. Thinking ransomware. In this day and age, a website being down more than a few minutes probably isn't a simple technical glitch.
     
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  4. terryt

    terryt Medium Load Member

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    Company said quit taking phone calls Tuesday no response of any kind since then.
     
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  5. flood

    flood Road Train Member

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    They were hacked and fir safety shut most of the computers down until they can find out what happened... I got 2 emails about it from them
     
  6. Lucky12

    Lucky12 Light Load Member

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  7. flood

    flood Road Train Member

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    This is the third email I've gotten

    [​IMG]


    Dear Valued Customer,

    Rand McNally hopes this message finds you and your family in good health as we approach the holiday. In an effort to be transparent regarding the recent disruption to our network, we are making you aware of a cyber incident that is affecting our hosted and network systems. We assure you that we are focusing our resources on restoring the functionality of our network to resume delivery of products and services to you. We appreciate your patience and continued partnership in this regard.

    Please note: The navigation functionality of our GPS devices is not impacted — those devices continue to work as do other consumer electronics. However, we have established a temporary Customer Support number for immediate needs: 859-353-9057. Please also note that are experiencing significant shipping delays for orders made through our online store. We apologize for the inconvenience.

    During the response and recovery process, we are mindful of the ever-increasing level of sophistication of these incidents. We engaged experienced professional consultants to guide our efforts, and we are taking deliberate care to evaluate any risks. We have taken significant steps forward toward restoration and continue to investigate for more insight into the incident and how to prevent future disruption.

    While we are unable to provide a timeline at this moment, we appreciate the trust and confidence you have in Rand McNally to move as quickly as possible to resume to normal operations. We apologize for any temporary impact this may have on you.

    Thank you,
    Rand McNally

    [​IMG]
    [​IMG]
    [​IMG]
    Copyright 2020 Rand McNally, All Rights Reserved

    Rand McNally and the Rand McNally logo are registered trademarks, RM Technologies, Inc d/b/a Rand McNally.


    Our mailing address is:
    8770 W Bryn Mawr Avenue,
    Chicago, IL 60631

    Want to change how you receive these emails?
    You can update your preferences or unsubscribe from this list.


    [​IMG]
     
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  8. Dieselboss

    Dieselboss Technology Contributor

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    Hey @flood . You should edit your post and remove the last line for your security purposes. Not trying to tell you what to do man, jes sayin...
     
    Mohtrucker Thanks this.
  9. Stillundecided

    Stillundecided Light Load Member

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    I got the same string of emails, and haven't been able to update my GPS this week. The GPS shows it's connected to wifi, but also says it can't check for updates because it's not connected to the internet. I can't connect it to a laptop either, Windows thinks the GPS is a music player and the GPS says it's still not connected to the internet.
    Is anyone else having this problem? Is there a way around it that doesn't involve buying a Garmin?
     
  10. mickeyrat

    mickeyrat Road Train Member

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    yes, use the hammer gps app provided by the owners of this site for free
     
  11. 48stater

    48stater Light Load Member

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    Looks to be back up and running and past data looks to be intact.
     
    Dieselboss, Hegemeister and Lucky12 Thank this.
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