Issues with broker

Princessleia · Jul 20, 2016

Skate-Board said: ↑

First off. Anything that's in a bag, sealed or prone to altitudes are packed with nitrogen, not air so it doesn't expand. My guess is the bags were not sealed properly. As an example, after shave. You can have a new bottle that can go up and down from 0 to 12,000' and no problem. Open it and use it once and it will leak from that point on.

There are shippers out there that give a deal to receivers to reject a load. They get their money from filing a claim and increase their sales that way. It happened to me. My insurance company was suspicious of this since multiple claims were filed on the same thing. They shared this info with other insurance companies and they would not insure any cargo being picked up from this plant anymore.

The broker has NOTHING to do with a load being rejected. They are not on the hook legally. They just arranged for a truck, that's it, that's all. The shipper can say bring it back but there is nothing in any contract or writing that says they have to pay you for the miles you did or bringing it back. The only thing they will do is replace the load and you get absolutely nothing for your effort.

So, in the future this is how it goes:

As soon as a load is rejected you need to call the broker and the shipper. If nothing happens within hours and a NEW rate conformation given to you with details who is going to pay the next call is to the insurance company. Pretty much every cargo policy covers them paying for storage and off loading. They also pay you the rate you were suppose to get for delivering the load.
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Thanks for all this info! In our case I really wish the broker wouldn't have been so disrespectful toward us since we were giving them the benefit of the doubt and being super patient with them. But this is all great info to know in case God forbid this happens again.

fordconvert · Jul 20, 2016

I'm pretty sure that bags of chips are sold at high altitude locations, and I doubt that the bags are popped when they are sold.

Princessleia · Jul 21, 2016

fordconvert said: ↑

I'm pretty sure that bags of chips are sold at high altitude locations, and I doubt that the bags are popped when they are sold.
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That's exactly what I was thinking lol

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