Issues...?!

QC problems usually require a :

1) Competent FM / clerk whom is computer literate in Windows

And / or

2) a trip to a service center

Depends on what's going on etc. Tell hubby to be careful and be sure paper matches exactly. If QC has power then it's tracking and the data is somewhere. He might not be able to see it but it's either stored in the unit, on the server in San Diego or on the FM's computer.

Point: I've seen a paper vs a qc argument and the qc won.

 

the secret they arent telling you is...wait til you are FAR AWAY from a terminal to bring up repair issues, especially if you have knowledge of a specific terminal being bad at repairing in a timely manner. then they will have to route you to a t/a or dealer, both of which will perform the work better and quicker.

 

The QC is an issue that they can't really address unless they have spares sitting around to swap out - so, him being there all day and nothing getting done about the QC is not unheard of. The last company I ran with had a box of spares and still could not always keep up with the issues. At least they addressed some of the other issues it sounds like. So, yes, the frustration of sitting all day in the yard is a fact of life that will not always happen, but most assuredly does in this industry.

Happy New Year to you and your man and best wishes for an excellent 2013 full of miles and running for him!

Later

pick

 

An additional FYI about QCs, there are only about 24 repair centers across the US. Hubby's messed up a couple of years ago (before he was on e-logs) and it took 6 weeks before he was able to get into an area where he could get it fixed.

 

Also did you make sure safety was called about the issue. Husbands had been down completely before with no screen and it makes life a lot harder when you have to call and get all info by phone. He was on paper logs then luckily.

The last time on this company that QC was down with the elogs he did paper logs and they had to be sent in trip pak: log department had a hard time for whatever reason getting the elogs and paper logs to marry up they said.

He most likely was sitting because they didn't have a load for him to take also.

 

I was expecting the trucking industry to be a whole lot worse where I would break down at least once every week and have to sit and wait for days all of the time... with that mindset I was surprised that I could go months without any delays or problems. Yes, I travel all over the US and Canada and always manage to avoid traffic and without any breakdowns that cause me to sit. I had a few problems that could be fixed later and I did have a flat trailer tire but I was still in the sleeper and had a lot of time until my appointment. When passing my terminal when I was ready to shutdown I would have mechanics do maintenance checks on my truck while I slept to keep things tip top.

 

using paper logs instead of being babysitted by a qualcom IS A GOOD THANG !

 

Remember, anything made by man can be broke by man.
Les, I like your thinking...
Me I love not being on elogs...
Oh wait I'm home on holiday....

 

Husband has a 2012 Prostar International in August he was brokedown in Sparks, NV, 8/15 to 8/22when out of shop. P/u load went Stockton, CA dlvd, p/u new load 8/22, broke down again then so it is at Turlock dealer from then till fixed again 9/4. He stayed in truck maybe 3 days total before they got it into the shop, the rest was in a motel .

He made it to within 45 miles of dlv 12/11, brokedown again. In motel till finished 12/18.

Since he is a lease operator this is all out of our pockets for the motel expenses and no money made during downtime.

He says the check engine light is on once again. He also was in shop in Jerome, ID for about 2 days back in Feb for problems, they did work on it and got the truck out and let them stay in it when it wasn't being worked on. Luckily it was all on warranty work, but it seems to be that some of the dealers appeared to let trucksahead that were paying customers vs warranty work.