May trucking

He is a customer. Something Swift tries to stress periodically is "Internal Customer Service." I can't speak to May because I don't know anything about them. But generally, every person you come in contact with in the course of your business is a customer. For drivers like us, our customers are shippers, receivers, our own office staff, our shop folks...the list goes on. For the office staff, we are part of their customer base. Therefore, customer service is relevant.

We each rely on the other to do our jobs. Without the office, we have no loads to run. Without us running loads, the office folks don't have jobs. It's a two way street. Therefore, if you feel you aren't getting adequate service from your office, start by examining what sort of service you are providing them. Nobody wants to deal with a surly, smelly, dirty slob. (Not saying this is you, just giving an example.)

 

I thought may sounded like a ok company they were my 2nd pick. I went with JBS Carriers and I'm glad I did. I had hometime for christmas but they offered 300. to stay out I said no then they offered 500. I still said no...then they said name your price I said I will stay out for 850. they said ok. Now I hope to be home on new years eve but I'm stuck in Larmie,WY waiting for the wind to die. Seen two trucks on there side coming up from Denver this am and now they have a No light trailer on I-80. Lots of Trucks on there side according to the CB

 

MAY TRUCKING WAS GOOD LONG TIME AGO WHEN THEY ONLY RUN 11 WESTERN,BUT THAT WAS LONG TIME,NOW THEY GO ALL OVER 48 AND I DONT KNOW HOW THEY TREAT DRIVERS.

 

Spooner that's great money, I don't know any company doing that. I hope you get it and were not lied too.

 

They'll give him $8.50 and then tell him, "we never said where the decimal point would be".

 

Oh give me a break! You can call it whatever the HR people dream up. But an employee is an employee. The driver is not the carriers customer. of course this is from the outfit that dreamed up "mentors" and "comfort zones". Your employerdoes not exist ttake care of your inner child or boost your self esteem. this is the problem these days all these new drivers coming out of trucking schools, just gout of public schools, that have been cramming this touchy feely nonsense down thier throats since they 5 years old

 

I never said DMs are closet psychologists. I said we should all be treating each other with respect. The company does not owe us anything. Neither are they entitled to treat drivers like second class citizens.

 

If you expect to be treated like a piece of trash...then sorry but you don't think much of yourself.

If a company demands respect,well then you better give it...I treat people how they treat me...you respect me & I'll respect you back...if not then the company won't get respect from me.

It's a 2 way street..

 

DM's should all have t drive before becoming a DM. Kinda like Army forcing parachute riggers to actually jump out of planes before learning how to rig chutes.

I'm just a noob, but it would make sense to me.

I know that in my current industry, the people in the office wearing ties have no clue what it is like to work in the field, so I make em go out and climb ladders, get dirty and try to answer calls from the office while up on a ladder wearing a OSHA harness with dust fallin on them from the Duct pipes. And then ask them how nice they were to the guy on the other end of the line sitting at a desk in an air conditioned office.

At the same time, I make techs sit in the office and try to answer 40 phone calls per hour. It's called walk a mile in their shoes. And, every company should implement it, or deal with Field vs Office wars.

 

Lead by example!