Need help Cummins ISX

Man that's crazy stuff.
Fuel pump failure takes out a whole engine . Geez i knew there's a reason I didn't like them dam cummins engines.

Sorry about your problem thou ,I feel for you bud.

 

Contact Cummins 1st, if someone closed the campaign before it got to the dealership, they would not have seen it. Get with Cummins and get all the facts. I'm not saying that anyone did anythng wrong here, just giving you the info I have so you can see if they did.

Unless something changed, that letter is saying that they cover engine faulures due to the fuel pump for 5 years/500K, so I'd hope that they'd cover it. PM me you'r email and I can send you the actual .doc file that you can print and give to the dealer.

 

All dealer that are Cummins authorized repair facilities have their own Cummins rep. If I remember right the code to look at the pump was 555 or 558, something like that. If so the tech was to remove the pump head and visually inspect the barrels and plungers. If failed the TRP was to replace pump flush entire oil system and so on. If there was any bearing failure the crank was to be inspected and if unserviceable short block replacement. The bearing failure was #4 as that is where the pump drains oil back into the block. We have had engines with over 500k replaced due to this failure. You have to hammer on that dealer service dept to do their job and follow up both with rapid serv and their Cummins rep.

 

That's what they sent me
Yes. There were 2 campaigns. 1555 and 1638. Both of which have been done on your truck.

'They would only cover campaigns if truck was less than 5 yrs old or under 500k. Otherwise, the repair was customer pay.

Thanks,'

 

If I remember right one was the inspection for the failure if fuel pressure codes were present. The second was the repair procedure and there was a third for filing procedure per rapid serv. I do know for a fact that Cummins deleted out the oil system flush and replace the oil cooler part as well as the inspection on the main bearings for damage. Why? I don't know. However I have had to deal with 2 fleet reps one for Knight and the other for Anderson out of St Cloud MN. She is a pistol and gets business done. She had the compete repair performed and Cummins covered it even though they refused at the beginning. I will have to look up the original campaign when I get back to the shop tomorrow.

 

The RTLO number is the type of Eaton transmission in the truck, nothing to do with engine.

 

Thank you!!

 

There is probably attorney needs to be involved

 

That is definitely your call. If the service manager there is good he should be able to get their Cummins rep on board without an issue. If the campaign has already been performed but was not done completely as to the original that would be a fail on the shop that performed it. If that is the case documentation should be easily accessible from the repairing shop as well as rapid serv. If this is the case then it should be able to be handled without a ton of money put out on your part. If the campaign has not been done then it is a warrantable repair period. Either way I can't stress enough the importance of getting the rep involved. I deal with reps everyday. They have a lot of leeway with what they can either cover with warranty or can goodwill. I never saw a limitation on mileage in the campaign just filing instructions if vehicle was still covered under factory or if it was out. But you do need to know if your engine does indeed fall under this campaign, if so it should be just a fix it without issue. If it was already repaired and the damage was already there but not caught because the repair facility did not do due diligence in performing the campaign then it should fall under a warrantable failure. I don't agree with the new guidelines for the repair so I battle with Cummins about doing it right.

 

Here is some pictures dealer sent me today