Need help. What to do with this load?

Crude Truckin' · Jun 13, 2023

PPDCT said: ↑

Absolutely delayed response, and no excuse from me. I think I thought I'd responded, but I was going back through my notifications to just kind of catch up on what I've missed the past year and change. Anyway, I've been pretty lucky in the past several years and I think I've had similar come up only a few times. I think you handled it about as well as you could've.

With regards to the customer involvement: there's some give and take. What typically will happen when I'm dealing with a carrier who's about to rack up accessorials (and this is specifically me talking, other brokerages may do things a bit differently, etc.) the very first words out of my mouth to the carrier are, "Did you get someone to mark your in-time on the BOL?" I'll then proceed to notify the paying customer of the situation. "Hey, carrier X on Load A is currently stuck because of X, Y, and Z." The next thing I do is discuss with the carrier what the accesorials will be. Are we looking at detention? Layovers? Storage? What you sent over at that time, spelled out yours. What I'd then do is contact my customer with what you're outlining for the charges. I'll break it down for them. "They are asking for X dollars, because layover, redelivery, storage, etc." Depending on how aggressive you were with that, I may get pushback. Most times, I don't. If I do - I'll call and discuss that with you, as the carrier. The idea here is that I'm trying to make this as best a deal as I can for everyone, because it's a crap situation for you and not of your making, and I'm also sensitive to my customer having to eat charges too. So, we negotiate. I also push back on the customer because it's not your fault. One of my favorite things is, "Hey, look. You need to go back after this guy because of X, Y, and Z." Depends on who's paying the freight- the shipper or the consignee. I've been able to in most cases where accessorials come into play, get my customers to go after the shipper for a discount, or what have you because their own process hosed the carrier, and consequently them. It's all about trying to find the right lever.

I'll say this - in most cases, the customer is absolutely involved in the discussion, if the broker and customer are worth a lick.

Anyway, really sorry about the nearly two year delayed response.
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Glad to see you’re still alive!!!!!!!

PPLC · Jun 13, 2023

Crude Truckin' said: ↑

Glad to see you’re still alive!!!!!!!
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Thanks, man. Been a busy time. But good.

Kshaw0960 · Jun 13, 2023

Ok here we go. I had this same thing happen and even with the new rate con broker still refused to pay. Took me 5 months to finally get the pay. Delivery (Amazon) was Monday, they said it was next Monday after I showed up. I held the trailer a week and delivered it. I charged $2,000 extra to the broker (JB Hunt).

You also have the power to reject their cargo claim with your insurance. Then the only way to make a claim for the cargo is to sue and you will win with the texts and paper trail you have.

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