O/O Load claim insurance denied coverage

I wanted to know what to do about a load claim that has been denied by my insurance. My insurance says the load is not damaged and if it were it is not covered by my policy if it was improperly packaged or stored. . I agree the load is not damaged and was not sure why customer would not accept load. It rained that day but load was tarped . The water from tires and road did wet cardboard around wood and a few boxes with plastic tubing but wood was not wet or damaged. Customer took some of the wood but not all. Question is how do I handle this now that insurance will not pay and broker is not trying to pay my factoring company for previous loads and trying to collect on this claim. Broker is trying to get customer to take wood and sell what he can customer will not respond. The wood is flooring and then there is plastic tubing. This is my first claim I’m pretty new as o/o. They also want me to try and salvage the load. Is worth about $10k.

 

No but close to it King of Freight

 

I meant to post here it’s King of Freight

 

Thanks for the info.

 

Exactly plastic tubing in which the boxes got wet.