I drove for a private fleet for 4 years...best job I ever had ! ...keep the reciever happy and could do no wrong . Then they got rid of the private fleet .
If they don't state "no touch" it's likely driver assist. You'll be pulling furniture to the tailgate and down stacking to do so. Of course it may truly no touch even if they don't specify.
And I won't have a dock at my store and if you drag instead of carry that queen size 10th mattress in a 100 degree trailer imma crawl up there and stick you with a staple gun. .....seen this happen before at a mom and pop while getting loaded myself.