Parts and Service Issues

Hello fellow trucking professionals,
I am looking to talk to some any of you out there who may be experiencing issues with your parts and service experiences. I am doing an independent study on this aspect of the industry to understand the impact it has not only on you the drivers during downtime but everyone who is affected by it. Ultimately I intend to come up with a solution to some of these issues but I need to hear some feedback from you. What is happening out there when you breakdown, is it going great or is it a pain in the butt. I want to hear good news and bad news. What are they doing right, what are they doing that they could do better. If you are interested in helping me out with this it will be greatly appreciated and please tell your friends to let me know too. I am looking to provide solutions, not point fingers.

Thank you,
Kevin

 

I can see where that makes sense, however we travel such a large distance to know where and when breakdowns are going to occur that seems logistically impractical. Besides haven't you noticed that you never break down in front of the repair facility only when you are furthest from it, Murphys Law. But seriously, you are right this is definitely another issue that needs resolved. The industry itself, parts and service, is suffering not only from a shortage of staff, but a disproportional shortage of qualified staff who actually have learned this industry. There are more trouble makers than solution providers. But that is what I am here for. To see if we can't come up with something to eliminate that very problem.

Thanks for your input.

Kevlar61

 

Hey AllLab,
Thank you so much for your input. Your ideas are very much along the lines of what I am looking at. I agree with you that the response has been low but again it doesn't surprise me. The issues you presented I do agree with to an extent, lack of good quality people who really seem to care about what they are doing. I don't know about you but a lot of the guys I have worked with over the years were good qualified people who cared at one point or another. This industry has an inferiorty complex. Everybody complains about everybody else all the time. The service guys about the drivers, the drivers about the other drivers and service guys, the parts guys about the suppliers and drivers, the suppliers and drivers about parts guys, oh and lets not forget our friend the dispatcher. It is always somebody elses fault. My opinion is that it is everyone that is at fault and everyone that needs to work together to fix it. My proposal is a way to do that without waging walkouts, strikes or fights. Seamless actually most wouldn't even realized it happened. If you are aware of any others please direct them to this post. I will have a website up and running shortly but we are not supposed to advertise that stuff here. Please if you would like to discuss this further I am looking for people who are interested in helping me get this venture going, for the sake of the industry.
Kevlar61

 

Sure, I would love to discuss this in further detail. Would you be interested in setting up a time that we can IM with each other and we can discuss at length. This is something I have been working on in the back of my mind for the last 15 years and I am quite serious about it. Your background works in favour for some other ideas I have that would enhance our business offering.

P.S. What is a PM?


Kevlar