Question about amazon freight

dztruck · Aug 25, 2020

gear709 said: ↑

From my experience with running Amazon trailers on Relay , the rates get more favorable as pickup appointments nears. So I would usually wait on picking loads until the rate was acceptable. My experience with Relay was pretty bad. For 2 months, I ran the west, mostly out of Sacramento, Reno and Las Vegas. In that time I believe more than half the loads I booked canceled, most times after I arrived at the fulfillment center, leaving me to scramble for new work. Also, if you do a tour, which is a trip with multiple stops that usually end where you start, sometimes stops in the tour cancel and stops are added and the rate is lowered in real time. Thing is, you can't dispute it until they screw you on the payout. Amazon owes me $3200 for two unpaid loads that are 2 and 4 weeks old. There's no phone contact for pay disputes, only email. At least 5 emails and 2 open cases all have gone unanswered. I don't know about the rest of the country but out west, Amazon Relay is a very sloppy and unprofessional operation. The people at ROC are incompetent at their jobs, rarely do they remedy situations. If you have a few trucks and can score a dedicated contract, that's a win. If you're a single truck company, I'd advise against Relay. But to your question, everyone is right, they only care about an MC in good standing and extra insurance requirements of $1M in general coverage and $50k in trailer interchange. Good luck!
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I was doing amazons for 4 months straight and it was fine. Ran into some of the issues u stated, but hey that happens with most brokers. Im currently on an amazon and it is paying me better than the load boards. Ur right, u sorta gotta wait for the rates to go up closer to pickup time. But if u wait too long, its gone.

Dispatcher007 · Dec 24, 2021

dztruck said: ↑

I agree. Hauling for amazon has been much better for me than spot market. Their loads are light and theres almost no wait time. In n out in 10 mins. I save so much on fuel. All these guys complain about being stuck at a shipper and running out of hours. I get more family home time and the work is 100x less stressful. Nobody damaging ur trailer, nailing boards to the floor etc. A lot if times they’ll give me an empty for a day or 2 hehe . Sure their CPM is cheaper but its not like the load boards are offering great rates anyways, at least not where i’m at.

their TONUs are good and if u have an issue and file a dispute they will usually just pay u and resolve it. U dont have to fight tooth and nail. Meanwhile, 2 loads i found in the load boards from last month still havent paid me and giving me excuses.
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I have a question about the dispute! My first load was cancelled by Amazon and they are giving me a TONU of $175! The load was through a broker i found on DAT. Do i dispute with Amazon or the broker? The original RC does say it goes in effect once the driver takes possession. If i dispute with Amazon, how do I get in contact? Please help, I am new to this.

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