Rand McNally ELD-50 - Are we the only ones having issues?

So new units unless they are a x10/x20/x30 do not use the Dock since they are Android and the Dock is CE based.

Normally if the Dock has a hard time running then it is conflicting with other programs on your computer. Rand does not guarantee your computer, so you will have to determine which program. Now I have taken the Dock and cleared it from the Registries, deleted a hidden folder and then downloaded it again. But, if it still has issues then it has to be a common issue with your programs. Make sure you have .net frame work 3.5 or above. But then the x40/Tablets/OD's do not use the Dock but across the air Wi-Fi for updates.

Again, we take past posts and show them again before the update(s) were released. Since the Update(s), those issues have been resolved. So what is the point? I can bring up issues from 1985 and Dos 1, but that does not hold water in 2018.

Again, with multiple devices/OS's/trucks it is hard to test to every niche of the class 8 world. If they don't have ver 4.4 at least on their Android devices then the software will not work correctly.

Each one is a separate case since you have to look at what each person has for 3rd party devices along with their make/model of truck.

So again, we are talking about ELD-50's in this thread and the ELD-50 gets its firmware updates via the Android/"I" device not the Dock.

 

What does that have to do with what I said? Nice tactic giving people the run around.
How does that answer even come close to what I was saying about the Doc software?

 

ELD-50 thread

You wrote about --

map screens
Dock software

So what does that have to do with an ELD????

You wrote - New units right out of the box, full charged on AC and updated through the Dock.

New units don't use the Dock... If you took a moment or two to read what I wrote, I wrote information that has substance. I don't do "run-arounds"...

Now do you have anything that needs support or my help? If an TND or TNTD or OD issue, then post in the support thread where I posted the link before.

If you have ELD-50 issues, update your DC app.

 

I just saw a 2006 in with isx and the Transflo eld was not reading engine even. Just back up with paper.

 

That the ELD unit was also locking up. All Rand products like to lock up/ freeze. Go take a look at customer reviews on any site that sells Rand products and the same thing will be written. Sure, some obscure bug could cause problems but this isn't some odd corner case problem, it is widspread.

Well, that's a start.

 

All is all encompassing, it is like saying all vehicles that have airbags have an issue because some were recalled.

Go take a look on any other website that sells other products and you will find many issues with any device, be it electronic or non electronic. I have a Jeep, I find many issues posted about it, but that does not mean it encompasses the whole range of the Jeep line.

Widespread - a few posts on here from a prior date, If you in fact had read them, then you would have noticed I did mention the issue and it was being resolved. So, the issue(s) were resolved so why beat a dead horse to death again?

Have you seen any more posts that pointed to issues with the ELD-50 since the update was put out? I don't and I monitor daily.

So, again your zooming in and out has nothing to do with the ELD-50.

S0, again your Dock issue has nothing to do with the ELD-50

If an x10/x20/x30 model delete the Cache folder and do the R/D again.

If an x40/OD/Tablet do a GPS repair, but make sure you are updated.

If an Dock issue, determine the conflicting program. Run in Safe mode. If it works well there then you have a program conflicting with the Dock software. This is not an Rand issue since Rand does not control your laptop.

Is there really any point to your posts?

 

Mostly because they are useless devices. In my opinion.

 

Yes, Apparently the DC App was fixed and no longer locks up? Great, I'll just sit and wait for the Magic from that update to spread around to the rest of the Rand products.

Your right, I was mostly speaking of the TND and this thread is about the ELD-50. I won't speak of it again in this thread.

I did skip that question you asked before. I agree, It's a crap shoot when it comes to a PC and what might be installed on it causing conflicts. Malware or some other application...

Brand new laptop(s) with only the recent updates, a web browser, and Rand Dock software on it. Dock software has problems running/displaying properly right off the bat. What should I think the problem is when it also happens on two different desktops. What are the chances it would be from a problem on all that different hardware? Isn't it more likely the problem is just crappy Rand software?

Yes, there is. I'm sorry if you missed it. Plenty of other people reading this thread know what my point is. Subpar Rand Products.

 

Brand new laptops does not mean the installed software is up to date. Most sit in warehouses and when you get you should check for all updates. Do you have .net 3.5 installed.. it might be a greater version.

I have no issues with the Dock and I have been using it since 2008 on various computers. Now when you installed it, did you shut off any anti-virus protection?

Normally if the Dock is not installed correctly then the msi did not run correctly. Again, the registry has to be cleared of any instance of the Dock, and the cache folder deleted. Not a big issue. I am more than willing to assist you with this. I will have to remote into your computer. I have been working with computers since the early 80's.

Don't you think that if the Dock had an issue that somewhere or somehow it would be a topic of conversation? I normally only see 3-4 Dock issues a year and those are the install MSI got hung up.

So what model of TND are you using? The serial number on the back.

If you have TND issues or a Dock issue then it should be taken to the support thread instead of the ELD thread.

 

New laptop running Windows with only updates from Provided by Windows update and updates for other Microsoft products selected in the update options. Windows Defender was running. I don't use other antivirus software. lol, I know what you are thinking. But, I don't click on random stuff or install whatever throws a prompt/popup on the screen. just an "online" scan from eset once a month.

Quite often the Dock will start up with an empty/blank window. Similar to what happens when a program starts misbehaving and you start running out of memory. Go make a sandwich and come back, eat it, and then the window will show and the Dock is usable. Almost always runs like molasses. I'n not trying to run it on a 486.

I threw them away. TND x10/x20/x30/x40. I had high hopes for the x40 with the hardware upgrades they put into it, but it was only slightly better than the previous versions, it will still lock up anytime you tried to pan the map around to get a better view of what was around or ahead, just like all of the previous versions.