Rand McNally Support Thread. (Part 3)

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Dec 5, 2017.

  1. jaelea

    jaelea Bobtail Member

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    Unfortunately there's probably nothing you can for it, you'll have to send it in for repair. Do you still have a warranty on your device?
     
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  3. jaelea

    jaelea Bobtail Member

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    Don't know if you're still having this issue since your post was from weeks ago.. But just curious, by 'Portal' do you mean Driver Connect, or something else?
     
  4. windsmith

    windsmith Road Train Member

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    Dock software won't launch. Again. No errors. Tried launching as administrator, still nothing. Won't launch either with or without device connected to USB. Device is recognized by the system and shows up in the drive list when connected.

    Windows 10, TND720 fully charged.

    @Mark Kling ?
     
  5. jaelea

    jaelea Bobtail Member

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    Sorry, but have you tried restarting your computer? I've had this problem on occasion and rebooting has helped.

    Also, does the 720 itself show the docking image when it's plugged in?
     
  6. windsmith

    windsmith Road Train Member

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    Yes, rebooted the computer, and yes, the 720 shows connected.

    When things are working as they should, I'm able to launch the dock software even without the device connected.
     
  7. jaelea

    jaelea Bobtail Member

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    Okay, this could be caused by a variety of issues. For starters, your antivirus could be blocking the program from opening. Have you been able to open the software until recently?

    Could also be that something is wrong with the program files and you may have to uninstall and reinstall the dock
     
  8. tow614

    tow614 Road Train Member

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    So, are you Mark's replacement from Rand McNally?
     
  9. jaelea

    jaelea Bobtail Member

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    Definitely not Mark's replacement lol. Just someone with a little bit of knowledge in the area who wants to help if I can :)
     
    tow614 Thanks this.
  10. tow614

    tow614 Road Train Member

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    I think Mark and Rand McNally has left the building for good.
     
  11. Jarhed1964

    Jarhed1964 Road Train Member

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    Over a year old, so I suppose the warranty is done. Guess I'm going with a Garmin. Based on the reports of poor customer service here, and the probability of being charged a buttload of money for repair, I'm not willing to work with RM until they iron all that mess out.
     
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