Rand McNally Support Thread. (Part 3)

Have you contacted RM?
Never know, they might help.
Or maybe not... {shrug}

 

No - from what I've seen on here, all they will do is ask us to send it in with $100 so they can "repair" or "replace" it. We don't have the $100 to spare right now, so that isn't the solution to the problem. Or even worse, they may laugh in our faces and ask why we haven't bought a new one by now.

 

Last I heard, Mark was pretty sick or something of that nature...

 

I don’t know... might be a simple way to reload the programs or reset to factory settings... they might be able to help if it’s just corrupted files... I think it’s worth at least a phone call... if they then want the $100 of course that’s up to you.

Good Luck

 

1) when you tried updating the 720, did you purchase and install an SD card (either this time or in the past?)
2) when connected to the Rand Dock program, did you perform a "Diagnostics and Repair" for them to check for corrupted files?
3) when you say "doorstop" - what does the screen do now when you try to start it? Any words or activity at all?

 

Yes, and that's why I was hoping someone else on here would be able to help. I think we're out of luck...

 

To reset your OverDryve to its factory state, following the belowsteps:

1. Power off the tablet OR press and hold the POWER BUTTON for 10 seconds to force the tablet to shut down.
   
   
2. PRESS and HOLD the VOLUME UP BUTTON AND POWER BUTTON simultaneously. The tablet will then boot into the Engineering Menu.
   
   
3. Press the VOLUME DOWN BUTTON and highlight the “Android Recovery Mode” option and press the POWER OR VOLUME UP BUTTON to select.
   
   
4. The tablet will then show the Android Robot with a Warning Sign and display “No Command”. Press the VOLUME DOWN BUTTON and the VOLUME UP BUTTON at the SAME time. The tablet will then display the Recovery Menu.
   
   
5. Using either of the VOLUME BUTTONS, highlight the “Wipe data/factory reset” option and Press the POWER BUTTON to select.
   
   
6. Using either of the VOLUME BUTTONS, highlight the “Yes – Delete all user data” and press the POWER BUTTON to confirm. The screen will indicated that the Data and Cache partitions were formatted. The tablet will return to the Engineering Menu.
   
   
7. Using either of the VOLUME BUTTONS, highlight “Reboot System Now” and press the POWER BUTTON to select.
   
   
8. Wait for the tablet to complete its reboots. The tablet will then be reset to factory state.
   

 

1) Yes, in the past
2) Yes, it said it found issues with 59 files. It then set out to repair them, and appeared to hang on 7_jvi.bin. If I remember correctly, that's the same file that it got stuck on during the download. During the download, the estimated time kept going up and up, and the process never finished. We were borrowing the high-speed internet of a friend, and we couldn't stay over there all night. It sat for over two hours without advancing. But the estimated time went to 24 hours+. The computer even quit responding. Even after I stopped the download, the computer was still not responding, and I had to reboot it. So the download was interrupted. I knew this was bad, but I felt like I had no choice. This is how I am so sure the download got corrupted.
3) It continually tries to boot up, but never gets there. The blue progress bar at the bottom of the screen under the yellow truck just goes from left to right over and over.

 

We don't have an OverDryve. We have a TND-720.

 

Google "Factory reset TND-720"

There must be a way