Super service Orientation

NickA · Nov 20, 2014

rastlin242000 said: ↑

I decided on PTL for the signing bound and I only had to do a 5000 mile refresher course.
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i didnt know PTL offered a refresher
actually i did you have to have 6 months in the past 5 yrs i think

fraightpusher425 · Nov 20, 2014

Great I got a call to. i will know something tomorrow they just trying to reach out to Royal all my other paper work is in and good. catch you out there imma try to get your date

NickA · Nov 20, 2014

Aminal said: ↑

I work there. Depends on what you were told. Older equipment? Yes but it ain't all THAT bad and they'll either fix it up for you or let you choose another one. They give you a list on what's available and you go check them out and pick which one you want - so don't pick a crappy one. Pick the best and stay on them about upgrading and they will once they see you're gonna stay a while.

Pay and benefits are OK. Not the best, not the worst. Think of them as kinda a marriage between a mega and a mom and pop. Some of the good and bad that just go with each wherever you go.

Hometime is two weeks out and two days in. Been some weird sheiz going on with load planning until April 1 when I transferred to the Do It Best dedicated so I don't know if they got it worked out. There was a new guy they hired to be over it and he was supposed to be making some needed changes. Don't know how that worked out. A friend of mine that's a trainer and I talk every Friday and he said it was getting better. Still, it's OTR dry box so it is what it is. I got home pretty close to what it was supposed to be. Close enough for a big fleet.

Not the best but by far not the worst by a long shot and the people are real nice. Any mistakes in pay get fixed immediately. If something is bugging you about your truck or trailer they'll fix it. The company takes students. The equipment, especially landing gear takes some abuse, but they do fix it.

Run you strictly legal on e-logs and they don't want you splitting sleeper berth unless it's a dire emergency and a super critical load will be late and they don't have anybody close enough to repower it.

They didn't BS me about anything and they have done everything they said. Definitely no BS just to get you in. Might not be everything you expect but no BS lies. If they say the do it, they do. I liked that.

They went through a whole big thing when They bought Gainey out and when that happens it takes 3-5 years to get the new company all adjusted and running like they want it to. I think they're in year 4 and coming along nicely. Still got a ways to go but they are doing the work and making the investments to get there. Takes time. It's kind one of those 2 steps forward and 1 step back things. Not making progress as fast as you want to but still making steady progress.

I can't complain. I might be going back to the OTR fleet if the money on this dedicated gig don't pick up pretty quick. Not looking forward to the UPS and FedEx overnight hot shot runs but hey. Gotta take the good with the bad and that's about all I'm really not crazy about. They don't force NYC. They'll ask but it's totally no sweat and no consequences to say no. Same with turning down a load because of an HOS e-log issue. Apparently the load planners don't see a truck's HOS when they are assigning loads - they do that, not the DM's. Sometimes they'll give you a load you just can't run legally. Gotta turn it down and no you won't wind up with a crap load as punishment. Maybe because that's all they had from where you are but not as punishment. They don't do that.

Didn't sit a whole lot and if it was over a weekend they paid me. One of the last things they do at Orientation is bring out a pay agreement and have a private conversation explaining exactly what and how they will pay you and they put it in writing and they stick to it. No BS there either. I guess that's one of the things I really do like about them. They are nice. They treat you with respect. They don't BS you and when they make a mistake (payroll IS human) they bend over backwards to fix it.

The stuff I don't like pretty much goes with being OTR in a dry box fleet with a bigger company and it's everywhere you go. Just gotta deal with it.
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the company itself was ok when i posted my experience i was still pissed on how my trainer acted. the compnany treated me good my student manager i think her name was brittany and we talked before i quit and was asking me to stick it out and i wish i had of but it was a new experience that i never dealt with and obviously i handled the situation poorly. live and learn i guess.

rastlin242000 · Nov 20, 2014

Do they have inverters, and APU units on their trucks?

NickA · Nov 20, 2014

im not sure. that animal guy can tell you for sure. i think the guy i was training with had an inverter but i cant remember for sure

cookderek13 · Aug 6, 2016

Aminal said: ↑

I work there. Message me and I'll give you the straight scoop. I just saw this forum so I'm still checking it out. Sorry about the OP's experience. They do have their issues. The one about 800K mile trucks is one but they are buying new ones all the time and if you do get a high milage truck (my first had a million 3) they pay you an extra 3 cpm to put up with the quirks and it won't be all THAT bad. I certainly have driven worse for less money. Hate to hear about the trainer. The one's I know are excellent. I've never been told not to drop a loaded trailer at a truck stop as a matter of policy, though I have always avoided doing that when I can. Have no idea why dud got left in the truck. They pay for a motel.

Anyway. They're OK. not the best but by far not the worst either and pretty much the stuff I don't like is with all bigger companies. I been around enough to know what just goes with the turf. Pretty much nothing that doesn't happen pretty much most larger companies.
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Thank you. I needed to read this by someone, who sounds positive about something. I'm with Celadon right now, but I'm not impressed. I was finishing my 10,000 miles student trainer program, when I got pulled off the truck in N.C. at 4,349 miles. A Missouri license issue, 2nd one in 30 days. Anyway, Celadon terminated me over the lic issue and rehired me, I go back 8/8/16, to start again.! But what the company doesn't know is the amount of work, and frustration I was going through calling, e- mailing and running round, trying all I could, to clear this up. I can tell ya one thing, don't go to CRST to train. If you leave the state of Iowa, they will give you problems! So, super service seems alright and I'm gonna give it a shot. Derek Cook.

Gsmevp · Oct 6, 2016

Usa truck is horrible with home time...their apu's break down all the time

Gsmevp · Oct 6, 2016

cookderek13 said: ↑

Thank you. I needed to read this by someone, who sounds positive about something. I'm with Celadon right now, but I'm not impressed. I was finishing my 10,000 miles student trainer program, when I got pulled off the truck in N.C. at 4,349 miles. A Missouri license issue, 2nd one in 30 days. Anyway, Celadon terminated me over the lic issue and rehired me, I go back 8/8/16, to start again.! But what the company doesn't know is the amount of work, and frustration I was going through calling, e- mailing and running round, trying all I could, to clear this up. I can tell ya one thing, don't go to CRST to train. If you leave the state of Iowa, they will give you problems! So, super service seems alright and I'm gonna give it a shot. Derek Cook.
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I agree....crst is probably the worst company to go to...they lie about everything and that bs accommodations in iowa is crap

lowgear14 · Feb 22, 2019

The latest news on Super Service. They merged with J.R. Schugel. This merger has been in the talks for the last 7+ months from what I heard. I will not say any names from the people who told me, but these people that told me were very reliable sources, and the Intel they gathered it was reliable as well. Super Service wasn't known in the past for pulling refrigerated freight, but they will be pulling it now.

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