Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

msjs91011 · Jul 11, 2016

The dashcam app in the tablet gps is absolutely horrible. It does about 3 frames per second on a good day, and that's on high quality. Sad. My absolute favorite feature of the GPS is the quad core processor running the GPS application lol. Recalculations are so fast. But... since I followed the instructions i received from mark, they crippled the core use of the tablet and since it wont update, now i don't have a gps at all. I don't depend on it like oxygen but it's a phenomenal tool to have, and without it is really going to suck. Maybe it's time for the garmin?

Truckersheldan · Jul 11, 2016

Mark Kling said: ↑

It is a 50/50 deal. Basically your choice. If you can wait till GATS in August then and send to me I can take it with me to the show and get it replaced.

Thanks,
Mark
Click to expand...

If I would do this, what exactly do you need me to do. What all do you need me to send? I really liked the 510 and it would be great to be able to use it again. Thanks for the help Mark.

jmroadhog · Jul 11, 2016

msjs91011 said: ↑

The dashcam app in the tablet gps is absolutely horrible. It does about 3 frames per second on a good day, and that's on high quality. Sad. My absolute favorite feature of the GPS is the quad core processor running the GPS application lol. Recalculations are so fast. But... since I followed the instructions i received from mark, they crippled the core use of the tablet and since it wont update, now i don't have a gps at all. I don't depend on it like oxygen but it's a phenomenal tool to have, and without it is really going to suck. Maybe it's time for the garmin?
Click to expand...

Have you contacted RM/CS and are they unable to help you to get your Tablet functional??

Mark Kling · Jul 13, 2016

SecretSquirrel said: ↑

I have a TND 720 and a TND 730. Both have issues with the mini usb connection. The connection appears to be loose and so not supplying constant power. The 720 will fade to a white screen or one with vertical lines. The 730 won't stay connected long enough to keep the unit powered.
Click to expand...

Odd, the 730 has a tight connection. PM me if you are able to send me the two units before GATS.

Thanks,
Mark

Mark Kling · Jul 13, 2016

Bbrownenterprises said: ↑

Has the no charging issue been resolved? My tnd 80 won't turn on or charge.
Click to expand...

Sounds like the mini-USB, have you contacted RM for warranty? If out of warranty, PM me.

Thanks,
Mark

Mark Kling · Jul 13, 2016

Truckersheldan said: ↑

If I would do this, what exactly do you need me to do. What all do you need me to send? I really liked the 510 and it would be great to be able to use it again. Thanks for the help Mark.
Click to expand...

PM me.. I will be able to replace it at GATS if you ship it to me. In the PM remind me of the unit you have.

Thanks,
Mark

Mark Kling · Jul 13, 2016

jenziedk said: ↑

My two month old 730 just went, no power on and not charging.
Click to expand...

Will it charge on the AC cord? If not PM me and remind me of the issue.

Thanks,
Mark

Mark Kling · Jul 13, 2016

freight shaker said: ↑

I'm still getting the dreaded Navi.exe error and lock-ups on a daily basis. The Navi.exe always happens during start up at the beginning of the day and the lock-up is random. This is the 4th unit RM has sent me and is fresh out of warranty.

When I do a DD&R... settings.ini and zipcode usually show up as files that need repaired.
Click to expand...

Some things going on with the 730 I cannot comment on, but when you get a unit from RM, do you put any of your files such as address book on it or do you run it like it came from Richmond?

If you put your files on it I suspect that your files are corrupt. Not much I can do with corrupt files except delete them. It could be in the Navi/User, RM/User, or RM/data folders.

In the next core code we resolved the constant writing to the files to lessen file corruptions.

Thanks,
Mark

Mark Kling · Jul 13, 2016

jimjam38 said: ↑

Got internet access. Trying to get the tablet to update. Anyone know the current version? I am showing a build number of 20150529. I did the validate current configuration. It checked 426 files. Finished that up got the verification passed message but says 7 files are invalid.
Is this normal? Plus when I click on check for updates, it was saying "your device is up to date" now nothing is coming up. I put in a route today from the T/A in Branford, CT to Whitehouse, NJ. I was heading down 95 and it froze up. Wife is with me on truck, she reset it it still was froze. It unfroze in NY, only to start barking at me "vertical clearance warning" over and over. It didn't go back to normal until I hit 287 in NJ.
Click to expand...

You might have to send that to me to look at.

Thanks,
Mark

Mark Kling · Jul 13, 2016

Voyager XII Rider said: ↑

Mark,

Re: post number 2797:

Sorry it took me this long to get back to you. Had to wait until Hubby went on that route again. To reiterate, he was going from 1300 Oakbrook Drive to 5854 Goshen Springs Road in Norcross, GA. When the TND-720 was set on 53' / 102", this was its route (this time it was a different route from the original that I posted about, but still not the easiest route):

depart from 1300 Oakbrook Drive, Norcross
turn right on Pirkle Road
turn right on Oakbrook Pkwy
turn left on Indian Trail Lilburn Road
turn left on Brook Hollow Pkwy
turn left on Center Way
turn right on Goshen Springs Road
arrive at 5854 Goshen Springs Road, Norcross

Then he tried 48' / 96":

depart from 1300 Oakbrook Drive, Norcross
turn right on Center Way
turn left on Brook Hollow Pkwy
turn left on Jimmy Carter Blvd
turn left on Goshen Springs Road
arrive at 5854 Goshen Springs Road, Norcross

And finally, he set it on "car":

depart from 1300 Oakbrook Drive, Norcross
turn right on Pirkle Road
turn left on Oakbrook Pkwy
turn right on Center Way
turn right on Brook Hollow Pkwy
turn left on Lia Hills Drive
turn right on Brook Hollow Pkwy
turn right on Brook Hollow Pkwy
turn left on Center Way
turn right on Goshen Springs Road
arrive at 5854 Goshen Springs Road, Norcross

So even when set on "car", it seems like the TND-720 believes there is a median down the middle of Center Way to prevent anyone from turning left onto Goshen Springs Road, no matter what they might be driving. Every time Hubby has driven that route, he has simply turned right on Center Way and left on Goshen Springs Road. My old 2010 Streets and Trips also seems to think there is a median there. There may have been a median in that spot at one time, but there isn't now.

Thanks for looking into this, and for all you do on here!
Click to expand...

Here is the issue, you do have a lane separation that is probably affecting turning across traffic.

I can send this to RM who will relay to HERE. It will be up to HERE to correct if they chose too.

Thanks,
Mark

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