Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Hi guys. Been a while since I posted here. I finally upgraded to a 720 after my 500 crapped out. Screen wouldn't respond to touch anymore. Re-purposed it as a doorstop.
The 720 works great, love all the new features. Don't like the position of the USB port. It was better on the side.
Anyway, today after running over some rough highway in PA, the window mount arm snapped at the thin spot right next to the swivel ball. I just bought this unit in February. Any way I can get the mount arm replaced or purchase a new one?

 

I haven't read all 583 pages I tried about 10 and couldn't find the answer

my 720 will not hold a charge, if its unplugged it shuts off, the red light blinks when plugged in, and the batter indicator on the main menu shows a lighting bolt. Can this be repaired or do I need to purchase a new one ... This unit is 6 months old ... I recently just started using some of the features I ignored, such as fuel, and mileage, and im now in love with it....I had the 510 wich was stolen then I purchased this one (just wanted the bigger screen) if I cannot correct this problem will the 510 give the same features

 

Thank you...Its DC cord...I will contact them

 

Apologies for taking so long to thank you for looking into this, Mark.
It turns out there is, in fact, a 13' 11" sign in the eastbound lane only. Tho, I suspect that's merely the lowest point on the right side. .